Vinod D

Accomplished Healthcare Revenue Cycle Management (RCM) leader with 22+ years of Leadership experience managing large-scale operations, client relationships, and revenue cycle performance. Expertise in driving operations excellence, improving financial outcomes, building high-performing teams, and delivering sustainable growth through strategic execution and continuous improvement.

Associate Vice President – Operations - FORNAX CORPORATE SERVICES PRIVATE LIMITED - Chennai

(2025-02)

• Managed healthcare operations with annual collections exceeding $440M, driving growth, profitability, and operational performance.
• Led and mentored 700+ healthcare professionals across multiple locations, ensuring effective delivery and team development.
• Implemented automation, process improvements, and workforce optimization initiatives that increased productivity by 20%.
• Successfully transitioned, stabilized, and scale strategic healthcare accounts, ensuring smooth on boarding and client satisfaction.
• Developed strong client relationships, maintain 95%+ client retention while supporting account growth and revenue expansion.

Associate Vice President – Operations - CREDENCE RESOURCE MANAGEMENT - Pune

(2024-03 - 2025-01)

• Managed healthcare operations supporting annual collections exceeding $1.9B.
• Led and developed 1,150+ healthcare professionals across multiple locations and client engagements.
• Successfully transitioned and scaled a major strategic healthcare account, supporting an 1,800-seat delivery model.
• Reduced AR Days by 20–30% across key client accounts, accelerating revenue realization.
• Increased operational efficiency and team performance by 25% through strategic planning, process improvements, and workforce optimization.
• Consistently achieved 98–99% SLA compliance across multiple healthcare programs.
• Analyzed and monitored key RCM metrics including Net Collection Rate (NCR), Gross Collection Rate (GCR), AR Days, Denial Rate, First Pass Resolution Rate (FPRR), Aging Buckets, Productivity, and Quality Scores.

General Manager – Operations - CALPION SOFTWARE TECHNOLOGIES - Bangalore

(2021-03 - 2024-03)

• Managed a healthcare RCM portfolio generating $20M–$22M in monthly collections.
• Led 270+ FTEs across multiple specialties and client engagements.
• Worked with Direct U.S. healthcare clients and executive stakeholders, maintaining 95%+ client retention.
• Improved cash collections by 15–20% through effective AR and denial management strategies.
• Reduced AR Days by 20–30%, improving cash flow and account performance.
• Consistently achieved 98–99% SLA compliance across all client programs.
• Analyzed and monitored key RCM metrics including Net Collection Rate (NCR), Gross Collection Rate (GCR), AR Days, Denial Rate, First Pass Resolution Rate (FPRR), Aging Buckets, Productivity, and Quality Scores.
• Led client reviews, KPI reporting, performance management, and escalation handling.

Senior Manager – Client Services & Operations - THINKFOUNDERS ADVISORS P LTD - Bangalore

(2013-12 - 2021-02)

• Transitioning new clients on Charge entry, Payment posting, Rejections, Denial management, and Account receivables and implementing the process by monitoring it to meet the clients' SLAs.
• Managed transitioning for more than 12 clients.
• Established effective communication channels between different departments within the organization.
• Developed and implemented strategic business plans to drive growth and profitability.
• Implemented process improvements to increase operational efficiency and reduce costs.
• Implemented customer service excellence standards to enhance client satisfaction and loyalty.

Asst. Manager – Operations - SYSINFORMATION HEALTHCARE INDIA (P) LTD - Mysore

(2009-10 - 2013-11)

• Monitoring and Managing 108 FTEs in RCM process which includes 2 Team leads and 4 Group Leads reporting directly to me
• Interacting with the Direct US clients thru emails and conference calls periodically
• Managing the process for solutions like Charge Entry, Payment Posting, A/R Follow up and Customized Service Solutions Helping the credentialing team on preparing the enrolment forms and providing the details which are required for enrolments
• Maintaining, Reviewing and controlling the client satisfaction and complaints issues
• Implementing and making sure the process is planned to meet the client's deliverables smoothly
• Identifying Global issues and fixing or providing resolution to the clients based on the Denials or Rejections

Team Manager - SYSINFORMATION HEALTHCARE INDIA (P) LTD - Mysore

(2006-05 - 2008-07)

Business Analyst - ETRANSMEDIA TECHNOLOGY INC - Bangalore

(2008-08 - 2009-10)

• Managing the process to meet the SLA
• Working on End-to-End process [Charge entry, Payment posting, Denial management & AR] for various clients dealing with several specialties
• Generating Weekend reports for Clients [Medisoft & Myway]
• Training the new folks on the process and managing the client deliverables
• Daily Interaction with the Manager [US] through E-mail and conference calls
• Work very closely with the team to reduce the AR outstanding and increase the collection revenue

AR Analyst - BOAVISTA BUSINESS SOLUTIONS - Bangalore

(2004-04 - 2006-05)

• Working on 3 Datasets and making sure to meet client's expectations
• Working on charges, Payment posting and analyzing the AR accounts
• Providing analysis accounts to AR callers which are intended to call the payers
• Working on the older accounts to make sure to resolve those accounts
• Preparing MIS reports monthly

B.E. - Electronics & Communication Engineering - Madras University

MBA - Finance and Operational Management - Sikkim Manipal University