Vinodkumar

Conduct comprehensive pre-employment verifications history. Liaise with third-party vendors, and internal stakeholders to ensure timely and accurate verification. Utilize internal tools and global verification platforms to update case statuses and maintain strict adherence to turnaround time (TAT) requirements.

Verification Specialist - Accurate Background Pvt. Ltd. - Thane

(2023-05 - 2025-04)

• Conduct comprehensive pre-employment verifications history.
• Liaise with third-party vendors, and internal stakeholders to ensure timely and accurate verification.
• Utilize internal tools and global verification platforms to update case statuses and maintain strict adherence to turnaround time (TAT) requirements.
• Review and validate submitted documents, flag discrepancies, and escalate issues when necessary for further investigation.
• Maintain compliance with client-specific verification requirement, data protection laws, and global verification protocols (FCRA, GDPR, etc.).

Verification Specialist - Sterling Backcheck Pvt. Ltd. - Thane

(2019-12 - 2023-01)

• Verified education certificates by contacting Universities, institutes and schools using authorized verification tools and databases.
• Transitioned to criminal background checks, managing vendor relationships to ensure thorough verification of legal records in line with U.S. client policies.
• Documented all interactions and findings in case management systems and created accurate, concise, and compliant reports for client delivery.
• Worked across multiple regions (India, U.S., UK) handling high-volume cases while adhering to strict deadlines and quality standards.

Email Associate - WNS Global Services - Mumbai

(2018-06 - 2019-04)

• Managed escalated email queries from British Gas business customers regarding billing, service disruptions, and account updates.
• Delivered timely and customer-centric resolutions while meeting service-level benchmarks.
• Documented interactions using internal CRM tools and collaborated with technical and billing departments for issue resolution.

Customer Service Executive – Retail Banking - Conneqt Business Solutions Ltd. - Thane

(2016-10 - 2018-05)

• Handled inbound customer queries related to banking products, transactions, and account management.
• Managed escalation cases for service delays, card issues, and unauthorized transactions.
• Ensured customer satisfaction while complying with banking procedures and data security protocols.

Field Executive Quality Auditor - Home Credit India Finance Pvt LTD - Rabale

(2015-10 - 2016-02)

• Document evaluation and collection as per company requirement
• Forwarding fulfilled and validated KYC of customers to office for further processing of loan
• Contacting customers for missing documents and other required information
• Conduction reviews on Weekly basis

Customer Service Associate - Firstsource Solutions - Airoli

(2012-12 - 2015-10)

• Outcalling pre interested customers who are interested in axis bank products and assisting them in obtain the product as per their interest
• Outcall the customer who have issues a cheque and there is a short fall in their account

Bachelor of Commerce - Kalinga University, Raipur (2016 - 2017)

Higher Secondary Certificate - SNGC College of Commerce, Mumbai (2008 - 2009)

Secondary School Certificate - St. Augustine's high school, Nerul (2006 - 2007)