Vintee Thapa

Customer-focused professional with 15+ years of international experience in customer service, banking operations, credit analysis, collections, administration, and education across India, UAE, and Malaysia. Proven ability to deliver exceptional customer experiences, resolve complaints, maintain accurate records, and support business operations in multicultural environments. Strong communication, organizational, and problem-solving skills.

Seeking a Guest Services, Front Desk, Reception, Crew Administration, or Customer Service position within the cruise industry.

Early Childhood Teacher at Tentoes Pre School (2026-01 – Present)

• Deliver engaging lessons and activities for young learners.
• Support children's academic, social, and emotional development.
• Maintain student records and progress reports.
• Communicate effectively with parents regarding student progress.
• Assist with classroom administration and school activities.
• Foster a safe, positive, and nurturing learning environment.

Senior Customer Service & Administration Officer at Sea Wave Motions SDN BHD (2021-02 – 2025-04)

• Managed customer inquiries and administrative operations.
• Coordinated with departments to resolve customer concerns efficiently.
• Maintained records, reports, and operational documentation.
• Supported management with administrative and operational tasks.
• Delivered excellent customer service in a fast-paced environment.

Senior Customer Service & Administration Officer at Aavin International SDN BHD (2017-07 – 2020-12)

• Provided customer service and administrative support.
• Maintained accurate business records and documentation.
• Coordinated office activities and correspondence.
• Assisted customers with inquiries and issue resolution.
• Supported daily operational requirements.

Senior Collection Officer at Abu Dhabi Commercial Bank

• Managed collection portfolios and customer accounts.
• Negotiated payment arrangements and settlement plans.
• Resolved customer issues professionally and efficiently.
• Ensured compliance with banking policies and procedures.
• Consistently achieved collection and recovery targets.

Credit Analyst at Royal Bank of Scotland

• Conducted credit assessments and risk evaluations.
• Reviewed customer financial information and documentation.
• Prepared credit reports and recommendations.
• Maintained confidentiality and accuracy of financial records.
• Assisted in decision-making processes related to credit approvals.

Customer Care Executive at ABN AMRO Bank

• Responded to customer inquiries and service requests.
• Resolved complaints and provided effective solutions.
• Assisted customers with banking products and services.
• Maintained high standards of customer satisfaction.

Customer Care Assistant at ICICI Bank

• Assisted customers with banking services and inquiries.
• Maintained customer records and account documentation.
• Supported branch operations and customer service activities.
• Delivered professional and courteous customer support.

Teacher

• Delivered classroom instruction and student support.
• Maintained educational records and reports.
• Communicated effectively with parents and school administration.

Master's Degree – Hemwati Nandan Bahuguna Garhwal University (2005)

Bachelor's Degree – Hemwati Nandan Bahuguna Garhwal University