Vipul Dengwekar

Results-driven professional with over six years of experience in Imports/Exports, Data Analysis, and Client Relationship Management within the shipping industry. Adept at coordinating import operations, analyzing market trends, and managing customer relationships to drive business growth. Strong expertise in sales pipeline management, commercial proposal design, and negotiation strategies.

Demonstrated ability to implement process improvements and optimize supply chain operations for efficiency and cost-effectiveness.

ASSISTANT MANAGER- BUSINESS DEVELOPMENT - MMD3 – MASTER GROUP

(2025-11)

• Identified and developed new business opportunities to drive revenue growth and market expansion
• Built and maintained strong relationships with clients, partners, and key stakeholders
• Conducted market research and competitor analysis to identify trends and business opportunities
• Negotiated contracts and pricing to maximize profitability while ensuring client satisfaction
• Increased revenue by implementing targeted business development strategies
• Developed and executed business development plans aligned with organizational goals
• Collaborated with internal teams (sales, operations, marketing) to ensure seamless service delivery

SPECIALIST- OPERATIONS & MANIFEST – GSC MARINE SERVICES - DP WORLD GSC India Pvt Ltd. - Mumbai, Maharashtra

(2025-04 - 2025-11)

• Create and maintain accurate shipping manifests for all outgoing shipments
• Verify shipment details including item numbers, quantities, weights, and destination addresses
• Enter shipment data into inventory and logistics systems
• Communicate with carriers and freight companies regarding documentation requirements
• Ensure compliance with domestic and international shipping regulations
• Track shipments and update records with delivery confirmations or issues
• Investigate and resolve manifest discrepancies or shipment errors
• Maintain organized records of all shipping manifests for audit and reporting purpose

ASSISTANT MANAGER – RELATIONSHIP MANAGEMENT & IMPLEMENTATION - ODeX India Solution Pvt. Ltd. - Mumbai, Maharashtra

(2023-08 - 2025-03)

• Identified target audiences and generated leads up to 50 to drive business growth
• Managed 10 SCMTR Project modules live at customer end, overseeing the start-to-end process in execution of project modules with efficiency and compliance
• Developed six core SOPs and provided training for improved operational effectiveness
• Upheld clear and consistent communication with stakeholders for updates and feedback analysis
• Implemented Salesforce CRM system to enhance customer segmentation and engagement
• Approach Shipper, NVOCC and Freight Forwarders and fix appointments with them for business development
• Manage client relationships to drive revenue expansion and new business development
• Collaborate with internal teams to resolve issues and improve overall service delivery
• Analyze market trends and competitor activity to stay ahead in the industry
• Develop sales strategies and meet sales goals
• To offer best services and rates to customer
• Provide periodic updates and MIS reports
• Appropriate processes to collect customer feedback
• Preparing and submitting reports as per the requirement of the management

COORDINATOR IMPORTS (DATAANALYST) - Hapag Lloyd Business Services LLP - Mumbai, Maharashtra

(2019-01 - 2023-08)

• Coordinated import operations with procurement teams, creating monthly shipment plans
• Ensured timely document sharing with Customs House Agents (CHA) for clearance
• Managed invoices, scrutinized service provider bills, and ensured compliance with negotiated contracts
• Tracked pro forma invoices and monitored payments from customers/vendors
• Sustained a Management Information System (MIS) for tracking purchase orders, shipments, and financial transactions
• Provided strategic insights by analysing import data, optimizing processes, and ensuring compliance with FEMA guidelines
• Demonstrated strong organizational and stakeholder management skills to facilitate seamless import operations

JUNIOR CONSULTANT (BUSINESS DEVELOPMENT & OPERATIONS) - ODeX India Solution Pvt. Ltd. - Mumbai, Maharashtra

(2015-08 - 2018-12)

• Managed daily business operations, including scheduling, inventory control, and customer relations
• Developed and implemented a business continuity plan to ensure seamless operations
• Designed and maintained 5 dashboards to provide real-time operational insights for stakeholders

CUSTOMER SERVICE ASSOCIATE - SparshBPO Service Ltd. - Mumbai, Maharashtra

(2014-05 - 2015-02)

• Developed customer service training programs to enhance representative performance
• Created customer service scripts for consistent and effective client interactions
• Analyzed customer service data to improve overall customer experience and satisfaction

B. Sc - Statistics - Mumbai University (2014)

PGDM - Supply Chain Management - Welingkar Institute of Management Development and Research (2017)