Vipul Sonawane

Results-driven BFSI professional with 5+ years of experience in production support, application support, and business analysis across fintech and lending platforms. Skilled in Loan Origination/Loan Management Systems (LOS/LMS), incident management, RCA, SQL/MongoDB data analysis, API validation, and SLA adherence. Proven track record of resolving critical production issues, driving cross-functional coordination, and improving platform reliability across BFSI, NBFC, and payments domains.

Senior Executive L2 - Perfios Solutions

(2026-06)

• Provide L2 production support for enterprise Loan Origination System (LOS) applications, ensuring platform stability and SLA compliance.
• Monitor and analyze pod/container logs in Red Hat OpenShift to identify request-response failures, troubleshoot application errors, and resolve JIRA user stories.
• Manage P2 incidents end-to-end, performing Root Cause Analysis (RCA) and driving corrective actions to ensure SLA adherence.
• Conduct SQL, MongoDB, Cygnet, and Kafka data analysis for issue validation and reporting.
• Validate REST APIs using Postman and support system integrations across LOS workflows.
• Coordinate with development and business teams to drive timely incident resolution and process improvements.
• Support end-to-end LOS workflows, including loan application processing and disbursement.

Production Support Manager - Veefin Solutions Ltd

(2025-06 - 2026-04)

• Managed a Supply Chain Finance (SCF) platform, overseeing day-to-day production support operations.
• Led resolution of P1/P2 incidents and performed RCA to reduce recurrence of critical issues.
• Conducted SQL and MongoDB data analysis to support issue diagnosis and reporting.
• Supported API validation and third-party integrations to ensure seamless platform connectivity.

Production Support Engineer L2 - Clover Infotech

(2023-11 - 2025-05)

• Delivered L2 production support for LOS, CAS, Tallyman, and SWIFT messaging platforms across BFSI clients.
• Logged and managed defects and user stories in JIRA, coordinating with development teams for timely fixes.
• Conducted User Acceptance Testing (UAT) and SQL-based data validation to certify releases pre-deployment.

Application Support Engineer L1 - Allied Digital Services

(2022-03 - 2023-07)

• Monitored application performance and provided first-line production support for business-critical systems.
• Tracked incidents end-to-end and performed routine system health checks to ensure uptime and reliability.

Operations Associate - Tata Consultancy Services

(2020-12 - 2022-02)

• Performed KYC verification, credit analysis, and loan processing for banking clients.
• Ensured RBI regulatory compliance and supported day-to-day banking operations.

MBA - Finance - Dr. D.Y. Patil University (2021 - 2023)

BBA - Mumbai University (2017 - 2020)