Virendra Patel

Performance-driven Operations Executive with 2+ years of hands-on experience managing high-volume Quick Commerce, First Mile, and Dark Store Operations at Zepto. Skilled in inbound logistics, inventory control (FIFO/FEFO), order fulfillment, dispatch planning, and managing large rider fleets. Proven track record of handling 2,000–2,500 daily customer orders while maintaining high inventory accuracy, meeting strict SLAs, and optimizing team productivity.

Operations Executive – First Mile Operations - Zepto - Noida, UP

(2024-07)

• Order & Dispatch Execution: Oversee daily end-to-end First Mile operations, managing the processing and dispatch of 2,000–2,500 daily customer orders.
• Team & Fleet Management: Lead and train a team of 20-25 warehouse associates and coordinate with 40-60 delivery riders for optimal order allocation and route execution.
• Inventory & Quality Control: Perform GRN verification, stock put-away, and replenishment; conduct regular cycle counts and stock audits to maintain 92% inventory accuracy and reduce shrinkage.
• SLA & Compliance: Enforce strict FIFO/FEFO practices to minimize wastage and consistently achieve an 85% On-Time Delivery (OTD) rate.
• Process Optimization: Utilize WMS data to perform Root Cause Analysis (RCA) on operational bottlenecks, streamlining workflows and reducing delays during peak hours.
• Reporting: Prepare daily and weekly operational performance reports using WMS, MS Excel, and Google Sheets for senior management.

Bachelor of Science (B.Sc.) – Chemistry & Zoology

Veer Bahadur Singh Purvanchal University, Jaunpur, U.P.

Mohammad Hasan Degree College, Jaunpur | 2024

CGPA: 7.416 | First Division

Senior Secondary (Class XII)

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