Virendra Pharswan

Dynamic Customer Relationship Management professional with over one year of experience at Policybazaar.com and international sales exposure in the UAE market. Expert in cold calling, lead generation, and managing global client portfolios. Proven track record in KYC verification, customer coordination, and delivering exceptional service in high-pressure environments.

Sales Broker - Waha Capitals (UAE Market) - UAE Market

(2025-09 - 2026-03)

• Conducted 200–250 cold calls daily, effectively expanding the client base in the UAE market.
• Identified and converted high-potential leads into business opportunities through persuasive communication.
• Developed and nurtured long-term client relationships through professional follow-ups.
• Articulated financial product benefits clearly to address global client needs and queries.
• Exceeded sales targets through consistent productivity and strategic pipeline management.
• Systematically updated CRM systems to ensure accurate data integrity and call history.

Customer Relationship Executive - Policybazaar.com

(2023-12 - 2025-03)

• Spearheaded relationship management for Domestic and NRI clients, ensuring seamless policy onboarding.
• Executed rigorous document verification, video KYC, and regulatory compliance checks.
• Coordinated complex medical examination schedules by liaising with hospitals and clinics.
• Served as the primary liaison between customers, medical vendors, and internal departments.
• Analyzed and resolved customer grievances promptly to ensure high retention and satisfaction.
• Maintained meticulous CRM/BMS records while strictly adhering to Standard Operating Procedures (SOPs).

Bachelor of Science (B.Sc.) - Kumaoun University

Higher Secondary (12th) - Board of School Education Uttarakhand (2019)

Secondary (10th) - Board of School Education Uttarakhand (2017)