Vishal D

IT Infrastructure and Cloud Support professional with 3+ years of experience supporting enterprise IT environments across retail and corporate sectors. Skilled in Microsoft 365 administration, Active Directory user lifecycle management, Windows Server support, Hyper-V virtualization, Fortinet firewall support, and Google Workspace administration. Experienced in supporting IT operations across 80+ retail stores, ensuring system availability and business continuity.

Strong knowledge of incident management, network troubleshooting (LAN/WAN, DNS, DHCP, VPN), endpoint security, and production environment support. Adept at providing technical support in fast-paced environments and collaborating with cross-functional and international IT teams.

IT Executive at Me N Moms Pvt. Ltd. (2025-10 – Present)

• Manage end-to-end IT infrastructure, applications, and technical support across headquarters and 60+ retail stores.
• Administer Microsoft 365, including user onboarding/offboarding, mailbox management, password resets, and Outlook support.
• Support ERP and POS applications including Logic ERP, Logic POS, and Bizom to ensure business-critical system availability.
• Monitor endpoint security using Bitdefender and handle security alerts, troubleshooting, and incident response.
• Manage the complete IT asset lifecycle, including procurement, allocation, tracking, maintenance, and disposal.
• Support Windows and macOS environments, including OS installation, patching, configuration, and troubleshooting.

IT Coordinator at Celio Retail Pvt. Ltd. (2023-02 – 2025-06)

• Managed IT operations and technical support across 80+ retail stores, ensuring system availability and network connectivity.
• Administered Microsoft Dynamics NAV 2016 and LS Retail POS applications, providing user and application support.
• Managed Active Directory, including user creation, account administration, access control, and troubleshooting.
• Supported Fortinet firewall and VPN connectivity for secure communication between retail stores and corporate infrastructure.
• Managed Hyper-V virtual machines, including monitoring, maintenance, and basic troubleshooting.
• Provided Microsoft 365 and Google Workspace support to enterprise users.
• Troubleshot hardware, software, network, and end-user issues across retail and corporate environments.

IT Associate at RSR Infotech Pvt Ltd (2022-04 – 2022-09)

• Provided L1/L2 technical support for Windows and macOS environments through remote and onsite assistance.
• Installed, configured, and maintained operating systems, business applications, and end-user devices.
• Troubleshot LAN/WAN, DNS, DHCP, VPN, and general network connectivity issues.
• Resolved hardware, software, printer, peripheral, and system-related issues.
• Assisted with backup, recovery, system maintenance, and routine IT operations.
• Supported end users with troubleshooting, configuration, and day-to-day technical issues.

Master of Business Administration (MBA) in Information Technology – Dr. D. Y. Patil Vidyapeeth, Pimpri, Pune, India (2024 – 2026)

Bachelor of Computer Applications (BCA) – Shailendra Education Society, Mumbai, India (2020 – 2023)