Vishal Srivastava

Operations professional with experience designing scalable workflows, improving operational efficiency, and driving cross-functional execution across SaaS, marketplace, and OTA distribution environments. Proven expertise in SOP development, KPI reporting, automation enabled workflow improvements, and managing distributed operational execution teams. Track record of reducing support dependency by 60%, scaling marketplace distribution across 1800+ properties, and implementing structured process frameworks supporting global platform operations.

Strong experience supporting leadership through performance analytics, structured reporting, and operational planning.

Lead: Content Operations and Research at Cialfo (2022-07 – 2024-08)

Owned operational workflows supporting global university listing infrastructure and partner-facing execution processes across platform operations.

• Designed and implemented structured university listing SOP frameworks, improving execution consistency and reducing workflow deviations.
• Reduced CX support dependency by 60% through chatbot enablement, self-service workflow design, and validation logic improvements.
• Supported automation of the content update lifecycle by integrating Airtable as a CMS operations layer, improving tracking visibility and execution speed.
• Built structured operational performance reports for leadership enabling decision-making across workflow improvement initiatives.
• Coordinated cross-functional stakeholders across Product, CX, and Partner Success during operational transitions.
• Managed and guided 3 operations executives responsible for maintaining global catalog quality standards.
• Standardized documentation practices improving scalability of partner-facing operational workflows.

Senior Executive: Operations at OYO Rooms (2018-09 – 2022-07)

Owned OTA marketplace distribution operations across Indonesia supply network supporting listing, integration, and revenue performance optimization.

• Established end-to-end property onboarding and OTA distribution workflows as the first operations hire supporting the Indonesia OTA region.
• Managed distribution operations across 1800+ properties on Booking.com, Agoda, Expedia, Traveloka, and other OTAs.
• Designed operational process flows covering listing setup, extranet configuration, channel manager integration, masking, and pricing alignment.
• Supported structured revenue improvement initiatives through performance tracking across inventory, occupancy, and pricing metrics.
• Acted as escalation owner for revenue-impacting partner issues reducing churn risk across marketplace supply partners.
• Coordinated cross-functional execution with Supply, Pricing, Reservations, Vendor Accounting, Sales, and KAM teams.

Associate Assistant Manager: Operations at Shiksha.com (2016-02 – 2018-08)

Supported large-scale catalog operations, automation experimentation initiatives, and predictive content intelligence tooling programs.

• Supported execution of large scale content operations workflows and quality audit frameworks.
• Introduced Distill web-crawler automation improving content monitoring accuracy and speed.
• Contributed to development of internal web-crawler automation system Blue Spider in collaboration with Product teams.
• Coordinated campaign execution with Marketing and Community teams supporting engagement programs.

Sales Consultant at Policybazaar (2014-08 – 2015-10)

• Consistently achieved ₹5L+ monthly revenue targets through structured consultative sales execution.
• Simplified complex insurance offerings improving customer decision confidence and conversions.

Master of Business Administration in Marketing – CSJM University, Kanpur (2012 – 2014)

Bachelor of Computer Application – Dr. VSICS, Kanpur (2008 – 2011)