Chatbot Developer
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Chatbot Developer with 5 years of experience in SaaS companies
Automated CIGNA to handle 1M user in their mediclaim and legal undertaking by deploying Virtual Assistants.
Handling product lifecycle, sprint plans, new hiring and improved bot droprate from 16% to 2.3%.
Implemented NeoLoad, Gremlin and Selenium for rigorous Performance testing, used UiPath Communication Mining to build a ML model to suggest NLP utterance from conversation history
SRM University, Chennai, IN Jul 2015 – May 2019
Bachelor of Technology in Computer Science
Relevant Courses: Database Management Systems, Natural Language Processing, Machine Learning, Information Security,
Computer Networks, Python Programming
