Vishnu Reddy

Results-driven Deal Desk & Renewal Operations Analyst with nearly 5 years of experience supporting global Sales teams across LinkedIn and NTT Australia. Experienced in Deal Desk Operations, Quote-to-Cash (Q2C), commercial deal support, quote management, pricing compliance, contract renewals, Salesforce CRM, Oracle R12, Microsoft Dynamics 365, Cisco CCW, and ServiceNow. Strong track record of partnering with Sales, Finance, Legal, Revenue, and Pricing teams to accelerate deal closures, improve operational efficiency, and ensure compliance across APAC, EMEA, and Americas.

Deal Desk Analyst – Central Operations - Cognizant Technology Solutions - Hyderabad, India

(2024-07)

Client: LinkedIn — Deal Desk / Vendor Help Desk Operations

• Created accurate new business and renewal quotes based on Sales Representative requests, ensuring compliance with pricing policies, approval matrices, and commercial guidelines.
• Managed end-to-end renewal lifecycle and Quote-to-Cash (Q2C) activities using Salesforce, Oracle R12, and Microsoft Dynamics 365, ensuring timely and accurate quote processing.
• Ensured compliance with revenue recognition, SOX controls, discounting policies, and approval workflows.
• Partnered with Global Sales, Finance, Legal, Revenue Operations, Pricing, and Order Management teams to support commercial deals, resolve operational issues, and accelerate deal closures.
• Supported Quote-to-Cash (Q2C) processes by coordinating quote creation, approvals, contract validation, and order readiness for enterprise customers.
• Partnered with Sales Representatives to understand customer needs, resolve issues, and drive successful deal closures.
• Conducted detailed invoice verification, resolved billing discrepancies, and coordinated resolutions with the Billing & Collections team.
• Managed rerouted and escalated client requests, ensuring quick and effective issue resolution.
• Generated operational dashboards and performance reports to monitor turnaround time, SLA adherence, productivity, and business exceptions, supporting continuous process improvement.
• Served as Subject Matter Expert (SME) for Deal Desk operations, providing process guidance, resolving complex client queries, and supporting team productivity.
• Utilized Service Hub Cloud (Dynamics 365) to manage, prioritize, and respond to client inquiries efficiently.
• Managed daily task allocation, monitored SLA adherence, and supported team members to enhance productivity.

Deal Desk Analyst - Infosys BPM - India

(2021-07 - 2024-07)

Client: NTT Australia

• Managed end-to-end contract renewals and commercial quote creation for enterprise customers across APAC, EMEA, and Americas using Salesforce and Cisco CCW.
• Collaborated with Sales teams and third-party vendors to obtain competitive pricing and ensure timely contract renewals.
• Utilized Salesforce CRM, Cisco CCW, and ServiceNow to manage quote generation, renewal tracking, opportunity updates, and customer requests.
• Acted as Quality Focal for the team, ensuring 100% accuracy in order processing.
• Identified at-risk clients and implemented renewal protection strategies, contributing to high client retention.
• Generated sales reports, tracked conversion rates and customer lifetime value, and provided insights to support sales strategies.

B.Tech - Electronics & Communication Engineering - Jawaharlal Nehru Technological University, Anantapur

Intermediate - MPC - State Board of Intermediate Education, A.P

SSC - Board of Secondary Education, A.P