Vishnukant Vishwakarma

Results-driven Operations & Supply Chain professional with 2+ years of experience at Reliance Jio Infocomm Limited. Demonstrated expertise in team leadership (15+ technicians), multi-vendor management, SLA adherence, and end-to-end service delivery. Proven track record of achieving 91%+ TAT compliance, completing 1000+ installations per month, and maintaining 90% SLA adherence. Currently contributing to supply chain operations with hands-on experience in SAP and Advanced Excel.

Supply Chain Management Assistant - Reliance Jio Infocomm Limited - Mumbai, India

• Supporting end-to-end supply chain operations and inventory coordination across multiple locations.
• Assisting in material planning, stock management, and vendor follow-ups to ensure timely procurement.
• Coordinating with warehouse, procurement, and operations teams for timely material availability.
• Maintaining operational MIS reports using SAP and Advanced Excel for management review.

Operations & Service Coordinator - Reliance Jio Infocomm Limited - Mumbai, India

• Led and managed a team of 15+ Jio Fiber & Jio AirFiber field technicians for installation and service operations.
• Coordinated with 4 vendors to ensure smooth installation, maintenance, and service delivery workflows.
• Achieved 91%+ TAT (Turnaround Time) compliance consistently for all installation and service requests.
• Drove completion of 1000+ installations in a single month through strategic coordination and resource planning.
• Maintained 90%+ SLA adherence across all installation and service categories.
• Resolved high-level customer escalations within defined TAT, ensuring high customer satisfaction scores.
• Collaborated cross-functionally with Finance, Accounts, Sales, and Operations departments for seamless delivery.

Bachelor of Commerce - B.Com - Veer Bahadur Singh Purvanchal University

HSC & SSC - U.P. State Board