Technical support Analyst - Q3 Technologies
(2025-12-08)
- Utilize monitoring and incident management tools including BigPanda, Confluence, Grafana, OpenShift, and RedHat to ensure system reliability.
- Manage and triage alerts on BigPanda, promptly escalating critical issues to the appropriate dedicated teams.
- Enhance incident response efficiency by coordinating with cross-functional teams for timely resolution.
Subject Matter Expert - Teleperformance
(2024-08-22 - 2025-11-27)
- Provide technical support and troubleshooting for Adobe applications, including Photoshop, Lightroom CC, and Lightroom Classic.
- Resolve user inquiries efficiently, enhancing customer satisfaction and application usability.
- Assist users in optimizing software performance and functionality, contributing to improved user experience.
- Handle an average of 25 technical queries per day, ensuring timely and accurate solutions.
Analyst - Hcl technologies
(2022-01-24 - 2024-08-13)
- Manage and resolve customer IT inquiries through effective communication and problem-solving skills.
- Create and prioritize incident tickets on ServiceNow (SNOW) based on the severity and impact of user issues.
- Ensure timely escalation and follow-up of tickets to maintain high customer satisfaction and meet SLA targets
