VivekN

Results-driven Senior Technical Writer with over 8+ years of experience in crafting comprehensive user manuals, API documentation, release notes, knowledge base articles, and software guides across enterprise environments. Proven expertise in simplifying complex technical information into user-friendly content tailored for end-users, developers, and cross-functional teams. Experienced in working with CMS platforms, DITA-based structured authoring, content lifecycle management, reusable documentation, and publishing workflows.

Proficient in GitHub, VS Code, DITA XML, CIDER, JIRA, and Confluence, with hands-on experience in tools such as Oxygen XML, IXIA Soft, Adobe FrameMaker, SnagIT, MS Visio, and MadCap Flare.

Senior Technical Writer at CBRE (2024-04 – Present)

• Created structured, reusable, and modular documentation in DITA XML format using Oxygen XML Editor.
• Uploaded, managed, and version-controlled content using DITA-based CMS, ensuring compliance with topic-based authoring and reuse principles.
• Managed documentation content within DITA-based CMS platforms, ensuring proper structure, reuse, and publishing consistency.
• Worked on CMS workflows including content authoring, review, approval, and publication.
• Organized reusable topics, maps, metadata, and documentation assets within the CMS to support modular documentation.
• Ensured documentation updates were properly reflected in the CMS in alignment with sprint-based product releases.
• Supported content governance, taxonomy, and lifecycle management for enterprise technical documentation.
• Interacted closely with software architects, developers, and product owners in Agile/Scrum environments to gather technical inputs and maintain documentation accuracy.
• Performed content validation and DITA-aware proofreading to ensure documentation is semantically correct and conforms to XML schema rules.
• Created detailed and user-friendly User Manuals and Installation Guides for software.
• Developed comprehensive REST API documentation using tools like Swagger / OpenAPI, Postman, and Markdown.
• Participated in DITA map reviews and contributed to content audits, maintaining high standards of documentation quality and consistency.

Technical Writer And Editor at Microsoft (2020-03 – 2024-03)

• Developed user guides for Robotics database application using HTML and Cider tools.
• Developed and maintained User Manuals, Administrator Guides, API Documentation, and Release Notes for enterprise products.
• Authored Knowledge Base (KB) articles, how-to guides, and FAQ documentation to support L1/L2 support teams and end users.
• Managed knowledge content and technical documentation through internal content management systems, ensuring timely updates and structured publishing.
• Structured documentation content using proper categorization, linking, metadata, and internal linking to enhance search and navigation.
• Maintained KB articles, process guides, and support documentation within CMS platforms for improved usability and accessibility.
• Prepared Release Notes, What's New, Known Issues, and Upgrade Instructions for each software release.
• Developed README files, installation guides, API usage instructions, and developer onboarding content in Markdown.
• Collaborated with engineers through PR comments, tracked changes in Git diff views, and ensured proper commit hygiene.

Technical Writer at JK Technosoft Solutions (2017-01 – 2019-05)

• Integrated documentation into CI/CD pipelines (where applicable) to automate publishing.
• Maintained parity between the product's codebase and the documentation through GitHub version control.
• Attended sprint planning, feature walkthroughs, and design reviews to understand requirements.
• Created getting started guides, walkthrough tutorials, and quickstart integrations for new developers.
• Wrote sandbox/test environment instructions, linking relevant GitHub branches, config files, and required secrets.
• Created clear, concise, and accurate user documentation such as user guides, API docs, release notes, SOPs, FAQs, installation guides, and troubleshooting guides.
• Structured documentation logically using topic-based authoring principles.
• Planned navigation, document hierarchy, and content mapping for different user personas.
• Developed TOCs, content models, metadata, tags, and cross-linking structures.

Bachelor of Computer Applications in BCA – Shridhar University, Pilani (2013)