Subhashini Naik

Seasoned Senior Technical Writer with 9+ years delivering mission-critical documentation for Nokia's global telecom portfolio. Expert at distilling complex engineering concepts into precise, user-centric content that enables CSPs, enterprises, and field engineers to install, operate, and troubleshoot sophisticated network systems. Multi-award winner (Nokia Appreciate Excellence Award) recognised for documentation quality, cross-functional leadership, and consistent on-time delivery across concurrent product lines.

Proficient in DITA structured authoring, end-to-end publishing, CMS governance, and mentoring technical writing teams.

Technical Content Developer · Documentation Centre of Excellence - Nokia - Bangalore, India

(2016-10)

Nokia is the world's specialist in mobile broadband, powered by Nokia Bell Labs innovation, delivering network products to CSPs, governments, and enterprises worldwide.

• Independently owned and maintained a full suite of technical documents — User Guides, Installation, Integration, Operating, Upgrade & Migration, Troubleshooting, and Reference Guides — published in PDF and HTML for global readership.
• Delivered documentation for new features and enhancements across every major release cycle, working from engineering specs, architecture documents, and direct SME sessions.
• Managed parallel documentation workstreams across multiple Nokia product lines simultaneously, consistently meeting quality and schedule commitments.
• Applied DITA structured writing and XML authoring in Oxygen XML Editor to produce modular, reusable, single-source content at scale.
• Served as primary documentation liaison for Developers, Functional Architects, SMEs, and QA teams — translating complex network engineering into clear, accurate end-user documentation.
• Led structured peer-review cycles, incorporating technical feedback while preserving clarity, readability, and adherence to Nokia style standards.
• Partnered with product management and release teams to align documentation deliverables with product milestones and release gates.
• Designated as Information Coordinator and Publishing Specialist — managed end-to-end documentation publishing, version governance, and delivery of release packages on schedule.
• Maintained documentation integrity in Nokia's CMS: accurate versioning, content reuse strategy, and archive management across the full portfolio.
• Tracked and reported documentation schedules and deliverable status across multiple concurrent projects.
• Mentored and onboarded new Technical Writers — delivering structured training on Oxygen XML, RoboHelp, Nokia CMS, DITA authoring, product architecture, and feature documentation workflows.
• Established documentation best-practice guidelines; served as the team's primary reference for tooling, structured writing, and product knowledge.

Data Research Executive - Tracxn Technologies Pvt. Ltd. - Bangalore, India

(2015-08 - 2016-10)

Tracxn is one of the world's largest private-market intelligence platforms, serving global investors, VCs, and corporate strategy teams with startup and M&A tracking data.

• Collected, verified, and evaluated Funding & M&A data from complex global market sources, maintaining rigorous data integrity throughout.
• Analysed qualitative and quantitative market intelligence to support validation of FMA strategies for global client portfolios.
• Functioned as team SME — designed and delivered structured research training for new analysts, reviewed output quality, and upheld data accuracy standards.
• Developed internal research process documentation and SOPs to standardise methodologies across the analyst team.

Lecturer, Computer Science - Acharya Bangalore B-School

(2014-02 - 2015-08)

Lecturer, Computer Science - East West Institute of Technology

(2011-02 - 2012-02)

Lecturer, Computer Science - GSS Institute of Technology

(2008-08 - 2009-08)

M.Tech - Computer Science - East West Institute of Technology, Bangalore

B.E. - Computer Science - Global Academy of Technology, Bangalore