Head of Information Technology
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A senior IT Solution oriented professional with 18+ years of experience in IT Business & Operation Management in Automation Technology, Innovation & Digital Transformation. My experience in Hospitality IT have been quite a user centric journey from a Chef to IT professional offering end to end IT solutions in the realm of Hospitality , Retail ,TravelRetail & FMCG.
Contributing to the growth of TFS, a USD 125 M turnover company based in Mumbai, India. Expertise in IT management, business strategies, product roadmaps, and plans for business expansion and revenue growth with renowned companies and identifying new opportunities to positively contribute to the success of the organization.
Dynamic, Top performing and disciplined IT professional. Track record of providing excellent customer satisfaction and management of workload.
Result-driven IT Head of Business Technical Solutions with 18+ years of experience leading high-performing teams. My career journey has been user-centric, transitioning from a Chef to an IT professional, delivering end-to-end IT solutions across Hospitality, Retail, Travel Retail, and FMCG sectors.
I have successfully implemented various business solutions, supporting full-scale digitization, process automation, IT business analysis, and business intelligence functions. A strategic thinker and process analyst, I excel in aligning digital initiatives with overall business strategy, managing stakeholders, vendor relations, and ensuring regulatory compliance to maintain operational efficiency and data integrity.
My expertise includes optimizing application deployment and ensuring excellence in performance, security, and compliance standards. As a collaborative leader with strong influencing abilities and a problem-solving mind-set, I have contributed to the growth of TFS & SSP (UK), a USD 280 million company based in Mumbai, India, through effective IT management and identifying new opportunities for success.
I am a dynamic, top-performing, and disciplined IT professional with a proven track record of delivering excellent customer satisfaction and efficiently managing workloads.
2022 | MBA - Master in Hospitality management | Arunodaya university, India.
2009 | Master Diploma in Operations & Project Management | IICT Lucknow, India.
2003 | PG - Diploma in Business Management | (AIIMAS) All India Management Studies, India. 2001 | Bachelors Degree | in Hotel Management & Catering Technology | Bharti Vidyapeeth, Pune
2022 |Six Sigma Master Black Belt (WYGB) 2017 |Agile Scrum Master
2017 |Certified Prince 2 Professional
2009 |ITILV3
2022 |Business Analyst - RPA
2011 |PMP Training Certification, 35 PDU
2022 |Business Process Management, Training 2023 |Certified ISO 27001 & 27701
2020 |7 habits of outstanding customer service 2021 |Design thinking
2024 |ITP Membership – New Zealand
