Wasim Siddique

Energetic and dedicated person seeking a job opportunity with a bachelor's degree in commerce specialty in accounting, finance & audit having working experience in US medical billing, marketing, accounting, management and supervising, looking forward to an opportunity where I could contribute to organization's growth and success by applying my skills, knowledge and experience

New License Advisor (Sales Agent) - TATA AIA LIFE

(2025-04)

• Providing support to clients regarding policy inquiries and claims, handling an average of 40 calls per day.
• Visiting clients as per the scheduled appointment and creating new leads for the company.
• Improved the retained leads capacity by 75%.
• Implemented a new tracking system for customer feedback, improving response time by 20%.
• Trained new team members on customer service best practices and company policies.

Assistant Manager (Accounting & Finance Specialist) - FARLIN COMMODITIES CI

(2024-03 - 2025-04)

I have worked with a company based in Ivory Coast, West Africa - deals in Warehouse facilities, RCN (raw cashew nut) export and sawmill operation, where I held a multifaceted role as an Assistant Manager.

• Managing day-to-day data entry, Bookkeeping, Cash Handing and ensuring accurate financial statement and analysis.
• Preparing and submitting timely financial reports and audit, balance sheets, and Reconciliation statements.
• Processing and managing accounts payable and receivable.
• Preparing and filing TVA or VAT returns on purchases and services rendered to clients or businesses as well as preparing and submitting timely CNPS tax on staff payroll on monthly and quarterly basis respectively.
• Managing and Assigning tasks to team members as per their roles and responsibilities.
• Managing Inventory budget, including procurement cost and warehouse expenses.

Customer Service Associate - TELEPERFORMANCE GLOBAL SERVICES PVT. LTD.

(2023-08 - 2024-02)

I served as a dedicated Customer Service Representative for Amazon Inc. North America Process, providing exceptional support to customers via chat and email platforms.

• Resolving customer inquiries and concerns in a timely, efficient, and professional manner.
• Ensuring seamless communication to deliver personalized solutions, meeting customers' needs and expectations.
• Consistently achieving team KPI targets, contributing to the organization's overall goals and objectives.
• Demonstrated expertise in delivering world-class customer service, driving customer satisfaction, and upholding Amazon's commitment to excellence.

Process Associate - SUN KNOWLEDGE PVT. LTD.

(2021-11 - 2023-05)

I played a key role in the Revenue Cycle Management (RCM) process at US Medical Billing Dept, overseeing a range of operational tasks, including:

• Invoice preparation and management for Accounts Receivable (AR) and Accounts Payable (AP) teams.
• Denial management, EV authorization, and fax order intake.
• Medical coding, insurance claim processing, and patient data management.
• Ensured accurate and efficient processing of medical claims, maintained precise patient records, and contributed to the seamless operation of the RCM cycle.

B. Com (H) - Accounts and Finance - University of Calcutta (2016-08 - 2020-10)

Class 12th - Commerce - ISC Board (2015-04 - 2016-06)

Class 10 - ICSE Board (2014-02)