Hospitality Professional | Front Office & Hotel Operations
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Dynamic and results-driven hospitality professional with over three years of experience in luxury hotel operations, front office management, guest relations, revenue management, and team leadership. Skilled in leveraging Opera PMS, IDS, and MYSOFTHMS to streamline reservations, night audits, and front desk workflows, with a consistent record of improving guest satisfaction, leading high-performing teams, and driving operational excellence in fast-paced, service-oriented environments.
Team Leader - Bloom Hotels
(2025-12)
As Team Leader at Bloom Hotels, I leads the day-to-day hotel operations across multiple departments, overseeing budgets and resource allocation to ensure efficient, cost-conscious service delivery, while directly managing and motivating a team of over fifty employees and driving continuous improvements in guest satisfaction through hands-on leadership and proactive problem-solving.
Front Office Executive - Shiv Vilas Resort
(2025-08 - 2025-12)
At Shiv Vilas Resort, I managed the luxury front desk for a high-end resort clientele, confidently operating Opera PMS and IDS to handle reservations, check-ins, and billing, while closely coordinating with the housekeeping department to guarantee timely room readiness and a seamless, elevated guest experience.
Front Office Manager - Hotel Sparrow
(2024-06 - 2025-08)
As Front Office Manager at Hotel Sparrow, I led the front office team in delivering consistent, high-quality guest service, took ownership of daily revenue reconciliation to maintain financial accuracy, and managed occupancy planning to optimize room inventory and maximize the property's revenue potential.
Front Office Executive - Hotel Sparrow
(2023-12 - 2024-06)
In this role at Hotel Sparrow, I took charge of VIP arrivals to ensure a polished and personalized welcome for high-profile guests, conducted thorough night audits to keep financial records accurate and up to date, and managed lobby operations to maintain a smooth, welcoming, and well-organized guest environment.
Front Office Associate - Hotel Sparrow
(2023-07 - 2023-12)
As a Front Office Associate at Hotel Sparrow I handled guest check-in and check-out procedures with efficiency and warmth, processed guest payments accurately, and coordinated room assignments to match guest preferences and optimize occupancy.
Junior Trainee - Hotel Sparrow
(2022-12 - 2023-07)
During my traineeship at Hotel Sparrow I built a strong foundation in hotel operations by learning the core functions of front office and guest service delivery, while closely assisting senior staff across daily tasks to develop the practical skills that would shape his hospitality career.
Diploma - Computer Science Engineering - Kashmir Government Polytechnic, Srinagar
