William Gonsalves
General Manager
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About
A seasoned & tactful General Manager with Leadership & Management skills, Strategic Planning skills, Operational Management skill, Financial Management skill, Mktg & Sales skill, Communication skill, Problem solving skill, besides being a Visionary Leader, Customer focused, with Integrity & Ethics, Emotional Intelligence, Adaptability and Decision Making. Also am skilled in Revenue Management, Digital Mktg, with Hospitality Industry Knowledge and Language skill.
My Key Performance
Indicators are Occupancy & Revenue Growth, Guest Satisfaction & Loyalty, Employee Engagement & Retention, Operational Efficiency & Cost Control, Market share & Competitive positioning.
Experience
A seasoned & tactful General Manager with Leadership & Management skills, Strategic Planning skills, Operational Management skill, Financial Management skill, Mktg & Sales skill, Communication skill, Problem solving skill, besides being a Visionary Leader, Customer focused, with Integrity & Ethics, Emotional Intelligence, Adaptability and Decision Making. Also am skilled in Revenue Management, Digital Mktg, with Hospitality Industry Knowledge and Language skill.
My Key Performance
Indicators are Occupancy & Revenue Growth, Guest Satisfaction & Loyalty, Employee Engagement & Retention, Operational Efficiency & Cost Control, Market share & Competitive positioning.
Education
A University Graduate in commerce in Bachelors, A BSc Diploma holder in Tourism & Hotel Management
