Yash

Enterprise SaaS Account Executive with 8+ years driving full-cycle B2B revenue across Logistics Technology, IoT, EdTech, and HealthTech verticals. Proven track record engaging VP, Director, and C-suite economic buyers — running structured discovery, building multithreaded champion networks, and closing complex deals with measurable ROI. Adept at navigating multi-stakeholder enterprise environments, building territory pipeline from scratch, and partnering cross-functionally with product and CS teams to ensure post-sale expansion.

Seeking an enterprise AE role at a high-growth SaaS organisation where I can apply MEDDIC-driven execution to grow ARR and reduce churn.

Revenue Growth Specialist (Enterprise SaaS) at ShipDelight Logistics Technologies (2025-06 – Present)

Full-cycle SaaS sales for a logistics tech platform — OMS, Returns Automation, WhatsApp Commerce & carrier aggregation — targeting SMB and mid-market eCommerce brands.

• Generated and managed a pipeline of 15+ eCommerce accounts across SMB and mid-market segments, owning the complete sales cycle from outbound prospecting through commercial close and account expansion.
• Achieved a ~25–30% demo-to-close conversion rate by running structured discovery sessions with founders, operations heads, and C-suite stakeholders to align platform ROI with business outcomes.
• Delivered measurable customer impact — reducing RTO rates by ~15% for key accounts through consultative adoption of NDR management and delivery SLA optimisation tools.
• Maintained a 3–7 day average sales cycle consistent with high-velocity SMB SaaS benchmarks, demonstrating disciplined pipeline management and efficient deal execution.
• Collaborated with product and operations teams to surface customer feedback into roadmap enhancements, creating structured upsell and expansion motions post-onboarding.

Business Development Manager – Enterprise SaaS / IoT at TK Elevator – MAX (IoT SaaS Platform) (2024-10 – 2025-03)

Enterprise sales of MAX, a predictive maintenance IoT SaaS platform, targeting commercial and residential real estate portfolios. Contract position.

• Engaged facility heads, property managers, and C-suite decision-makers across large enterprise accounts, navigating complex multi-stakeholder buying committees.
• Built and delivered ROI-driven value narratives quantifying reduction in equipment downtime and unplanned maintenance costs, accelerating stakeholder buy-in.
• Managed full enterprise sales cycle: territory planning, pipeline development, product demonstrations, commercial negotiations, and CRM-based opportunity forecasting.

Business Manager – SaaS Product Growth (North America) at Great Learning (2023-02 – 2024-07)

Institutional SaaS partnerships for cloud-based education platforms deployed at universities and academic institutions. Operated on US time zone alignment, supporting North American clients.

• Built and managed executive relationships with Vice Chancellors, Deans, and academic leadership — serving as a trusted advisor and champion developer within complex institutional accounts.
• Structured long-term SaaS contracts centred on recurring revenue, student lifecycle management, and LMS platform expansion, growing account ARR through renewal and upsell motions.
• Led consultative engagements around digital learning infrastructure and LMS roadmaps, tailoring solutions to institutional procurement criteria and compliance requirements.

Business Development Manager at HealthifyMe (2021-06 – 2022-12)

B2B and B2C revenue growth for a digital health and wellness subscription SaaS platform.

• Drove new customer acquisition and retention through value-based selling across premium subscription tiers, contributing to ARR growth and improved net revenue retention.
• Identified and closed upsell opportunities on long-term wellness programmes, increasing average contract value and customer lifetime value.
• Negotiated subscription contracts and pricing structures aligned to client needs, balancing commercial outcomes with long-term platform growth objectives.

Retention Specialist at Tech Mahindra Business Services (2017-07 – 2021-03)

Enterprise telecom account retention for North American clients. Worked US business hours supporting billing, service recovery, and escalation workflows.

• Reduced customer churn through structured objection handling, relationship management, and proactive service recovery — directly protecting revenue on enterprise telecom accounts.
• Maintained SLA compliance on complex escalation resolution timelines, supporting high-value accounts through billing disputes and service satisfaction issues.
• Mentored new team members on retention frameworks, communication strategies, and escalation management, contributing to team performance and ramp efficiency.

Bachelor of Commerce in B.Com – University of Delhi

Higher Secondary & Secondary Certificate – Gujarat Secondary & Higher Secondary Education Board