Yashwanth K

Customer-focused BPO Executive with 6 months of experience in outbound customer support, handling customer interactions, resolving queries, and delivering excellent service. Skilled in communication at Gravity ventures. A quick learner with strong interpersonal skills, the ability to work in rotational shifts, and a commitment to providing a positive customer experience. Currently seeking opportunities.

BPO Executive - Gravity ventures

Customer-focused BPO Executive with 6 months of experience in outbound customer support.

• Handled inbound and outbound customer calls professionally and courteously.
• Resolved customer queries and complaints while maintaining high customer satisfaction.
• Maintained accurate customer records and updated information in the CRM system.
• Followed company policies, quality standards, and call handling procedures.
• Demonstrated strong communication, active listening, and problem-solving skills.
• Achieved daily productivity and performance targets consistently.
• Consistently met daily and weekly call handling targets.
• Maintained high standards of customer service and professionalism during customer interactions.
• Achieved quality and compliance requirements by following company processes and policies.
• Received positive customer feedback for effective communication and issue resolution.
• Maintained accurate customer records and ensured timely documentation in the CRM system.
• Demonstrated strong attendance, punctuality, and reliability.
• Quickly adapted to new processes and tools, contributing to team productivity.
• Collaborated effectively with team members to achieve departmental goals.

Master of Business Administration - Human Resources & Marketing - S.V. College of Engineering (SVCE) (2025)

Bachelor of Commerce - Computer Applications - Sri Venkateswara University (2023)