Divya R
Customer Support Executive | BPO & Escalation Specialist
BengaluruMember since August 18, 2026
Customer Support Executive
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About
Results-driven Customer Support Executive with hands-on BPO experience in query resolution, escalation handling, and client communication. Skilled at delivering positive customer experiences in fast-paced, target-driven environments.
Experience
Customer Support Executive - SRMN Infotech
(2024-01 - 2026-12)
- Resolved customer complaints and escalations using a solution-oriented approach, maintaining high satisfaction standards
- Coordinated with cross-functional teams to address complex service issues, ensuring timely and accurate resolutions
- Upheld quality standards and process adherence while delivering professional support across voice, email, and chat channels
Education
BBA LLB - Bishop Cotton Women's Christian College, Bengaluru (2020-12)
Pre-University Course (PUC) - R B ANMS College, Halasuru, Bengaluru (2014-12)
SSLC - St. Meer's High School, Halasuru, Bengaluru (2012-12)
Skills
Customer Support ExecutiveBPO & Escalation Specialist
