Yasmin Mans
Contact Center Trainer
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About
Looking for a challenging Training and Development role where skills in communication, organization, and training methodology can be used to strengthen the organization's bottom lines. Passionate about assisting and motivating employees further career glide path.
Experience
Customer Executive at Birla Sun Life Insurance (2011 – 2013)
Executive & Sr. Executive at Kochartech (Maxicus) Pvt. Ltd (2015 – 2019)
Co-Trainer, Trainer, Sr. Trainer at Kochartech (Maxicus) Pvt. Ltd (2019 – 2023)
In the month of July'22, got promoted as a Sr. Trainer. Was taking care of Airtel Payment Bank Voice Process and Swiggy OMT Call DE Process. Also handled ICICI IMobile process, Pharmesy Shemaroo me, Purple.
- Promoted to Sr. Trainer in July 2022
- Managed Airtel Payment Bank Voice Process
- Handled Swiggy OMT Call DE Process
- Managed ICICI IMobile process
- Managed Pharmesy Shemaroo me process
- Managed Purple process
Sr. Trainer at Ison Xperience Pvt. LTD (2023 – 2024)
Joined as product and process trainer for Bajaj Finance in June'23.
Contact Center Trainer Lead at Quess Corp (Birla Opus Paint) (2024 – Present)
Joined Birla Opus paint as contact center trainer lead in Feb'24.
Education
BCom Graduate in Commerce – Mumbai Kalina University (2011 – 2012)
Higher Secondary Education – Sonopant Dandekar College (2001 – 2002)
Intermediate (Secondary Section Education) (1999 – 2000)
