Yuvashree Indhu

Order Management Process Associate with 3+ years of experience in quotation management, contract renewals, order booking, and customer relationship management. Experienced in managing end-to-end order life cycle processes using SAP S/4 HANA, Salesforce (SFDC), Fresh desk, and RTS. Proven track record of improving operational efficiency, maintaining high accuracy in order processing, and supporting revenue growth through successful renewals and cross-selling opportunities.

Process Associate - HTC Global Services

(2025-01 - 2026-01)

Client: Fortinet

• Manage NBQ quotations, renewal quotes, and contract activation using SAP, Fresh desk and RTS, ensuring accuracy and compliance with SLA requirements.
• Maintain and update customer and contract life cycle data in Salesforce, ensuring accurate records and seamless order tracking.
• Monitor renewal schedules and conduct proactive follow-ups to achieve 100% on-time contract renewals.
• Collaborate with Sales and Account Management teams to ensure efficient order processing and improved customer satisfaction.
• Resolve order and contract-related issues promptly, minimizing delays and ensuring adherence to SLA timelines.
• Identify up selling and cross-selling opportunities during renewal cycles to support revenue generation.
• Manage incoming service requests and distribute workloads within the team to ensure smooth operational flow.
• Prepare and present daily operational reports (EOD) highlighting performance metrics and process updates for management review.

Process Associate - Hewlett Packard Enterprise

(2023-01 - 2025-01)

Consultant via Primus Global Technologies

• Managed end-to-end order management processes including quotation creation, order booking, and contract activation.
• Processed orders and managed contracts using SAP SD and SAP S/4 HANA systems.
• Handled contract renewals, amendments, and pricing adjustments for existing enterprise clients.
• Analyzed customer requirements and generate accurate quote, optimizing pricing and revenue opportunities.
• Coordinated with regional business teams across Italy, Spain, Portugal, Israel, Cyprus, and Greece, ensuring accurate order confirmations and timely contract processing.
• Maintained consistent client communication through Salesforce (SFDC), email, and internal communication platforms to enhance service quality and issue resolution.

Customer Support Representative - Sutherland

(2022-01 - 2023-01)

• Assisted customers by resolving service-related concerns and providing effective solutions.
• Recommended suitable products and services based on customer requirements, improving customer satisfaction.
• Processed customer orders and payments while maintaining high standards of service delivery.

MBA - Human Resource Management - Madras University (2022-01 - 2024-01)

BCA - Bachelor of Computer Applications - Prince Shri Venkateshwara Arts and Science College (2019-01 - 2022-01)

HSC - 12th standard - Valluvar gurukulam higher secondary school (2019-01 - 2019-01)

SSLC - 10th standard - Vivekananda vidyalaya matriculation school (2017-01 - 2017-01)