Zaiba Taj

Results-driven professional with experience across Career Counseling, Human Resources, Customer Support, and Catalog Management. Skilled in candidate coordination, client communication, problem resolution, data handling, and process management. Proven ability to interact with customers and teams professionally while maintaining accuracy and efficiency in fast-paced environments.

Strong communication, organizational, and multitasking skills with a customer-focused approach and attention to detail. Adaptable and quick to learn new tools and processes, with experience supporting business operations and delivering quality service.

Trainee Analyst / HR / Career counselor at Q SPIDER (2023-09 – 2024-06)

• A recruiter is a professional who works to match qualified individuals with specific open positions at an organization.
• It's a recruiter's job to review a candidate's job experiences, negotiate salaries, and work with the hiring employers to ensure the fit works Counselling
• Counsellors work in confidential
• settings with individuals who are experiencing personal difficulties,
• counselling skills including active listening and a non-judgmental approach.
• Building a friendly relationship with each person

Senior Customer executive – Flipkart at STARTEK AEGIS. (2024-07 – 2025-04)

• Cultivate and maintain strong, long-lasting relationships with key clients and customers.
• Act as the primary point of contact for client inquiries, issues, and escalations.
• Ensure customers’ needs are met promptly and effectively, ensuring customer satisfaction.
• Responsibilities:
• 1. Customer Relationship Management.
• 2. Issue of Resolution.
• 3. Customer Feedback and Reporting.
• 4.Product Knowledge and Upselling.

Catalog Associate at MEESHO TECHNOLOGIES PVT.LTD (2025-08 – 2026-05)

• Managed product listings and catalog data with high accuracy across internal systems and online platforms.
• Updated product information, descriptions, pricing, and images to maintain accurate catalog records.
• Performed quality checks to ensure data consistency and compliance with company standards.
• Coordinated with cross-functional teams to resolve catalog-related issues and improve workflow efficiency.
• Maintained large volumes of product data while meeting daily productivity and accuracy targets.
• Handled product categorization, inventory updates, and SKU management efficiently.
• Worked with spreadsheets and internal tools for data entry, reporting, and catalog maintenance.
• Supported process improvement initiatives to enhance catalog operations and reduce errors.

Bachelor of Commerce (B.Com) – GRV Business Management Academy (2020 – 2023)