Ashad Nawaz
Resolution Specialist (CSA), Amazon
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About
Motivated and detail-oriented Commerce graduate seeking an entry-level opportunity as an ERP Functional Consultant / NetSuite Functional Intern. Possess basic knowledge of NetSuite ERP and other ERP systems, along with strong practical experience in managing end-to-end Sales and Return processes through Amazon and Flipkart support operations.
Experience
Resolution Specialist (CSA) - Amazon - Kolkata
(2022-07)
- Managed complete Order-to-Cash (O2C) and Return-to-Refund (R2R) processes.
- Handled customer queries related to orders, cancellations, refunds, replacements, and digital services.
- Resolved complex sales and return cases ensuring SLA adherence.
- Worked closely with internal departments to ensure smooth transaction flow.
- Developed strong understanding of sales cycle and customer lifecycle processes
Customer Service Executive - Flipkart - Kolkata
(2022-04 - 2022-07)
- Supported customers in sales and return-related queries.
- Processed return requests and refund cases.
- Gained practical understanding of e-commerce sales workflows.
Customer Service - Green Ocean Technology Pvt Ltd - Kolkata
(2022-01 - 2022-04)
- Managed customer care operations and issue resolution.
- Developed communication and case-handling skills.
Education
B. Com - Calcutta University (CU) (2018 - 2022)
Higher Secondary - WBCHSE Board (2016 - 2018)
Secondary - WBBSE Board (2015 - 2016)
