Zainabee K

Digital marketing and creative professional with several years of hands-on experience working directly with clients and customers. Strong understanding of customer psychology, professional communication, client relationship management, and service-oriented problem solving. Experienced across social media, SEO, Google AdSense, graphic and logo design, AI prompting, video editing, customer chat support, order handling, and cold calling.

Able to manage projects independently, coordinate with teams, work under pressure, and maintain a professional client experience from first contact through delivery.

Content Creator & Social Media Strategist

• Developed brand identities, including logo concepts, visual direction, and aesthetic strategies for boutique projects.
• Managed social media presence and digital engagement while adapting content to audience response and brand objectives.
• Created and edited visual/video content using modern design and editing workflows.
• Worked directly with clients to understand requirements, handle revisions, manage orders, and maintain professional communication.

Client & Customer Support / Order Handling

• Handled customer and client conversations professionally through chat and direct communication, with a strong focus on understanding needs and resolving concerns.
• Applied practical understanding of customer psychology to build trust, communicate clearly, and improve the overall client experience.
• Experienced in cold calling, lead communication, follow-ups, requirement gathering, and order coordination.

Volunteer at United Nations Volunteer (UNV) Program

Participated in the Youth Volunteer category and developed communication, diplomacy, public-speaking, teamwork, and community-focused project skills.

B.A. in Psychology