Zakaria Hedani

Retail operations leader with 18+ years of experience and full P&L ownership across multi-store and cluster operations in India and the GCC (Kuwait, Saudi Arabia). Proven track record scaling fashion and lifestyle retail portfolios worth ₹9.5 Cr+ annually, leading teams of 135+, and driving double-digit sales growth through KPI management, omnichannel execution, inventory control, and customer experience strategy. Skilled in new store openings, visual merchandising, CRM/loyalty programs, workforce planning, and cross-cultural team leadership aligned with international retail standards.

Store Manager — Sales & Operations at Banana Club (2025-08 – Present)

Lead end-to-end operations for a high-volume, large-format fashion retail store, managing a team of 18+.

• Own KPI performance including conversion rate, ATV, UPT, sales per sq. ft., and customer satisfaction (CX) scores.
• Manage pre-orders for missing sizes, generating an average of ₹7 lakh in incremental monthly sales.
• Delivered 15% sales growth and a 15% improvement in conversion rate through structured coaching and customer engagement initiatives.
• Elevated NPS through consistent, high-touch customer service and engagement.
• Ensure SOP compliance, audit readiness, inventory accuracy, and shrinkage control across the location.
• Strengthened CRM and loyalty program engagement to improve repeat business and customer retention.
• Reduced stock variance and shrinkage by 0.2% through tighter inventory controls.
• Drive manpower planning, training, and succession development across the retail team.

Store Manager — Retail Operations at Winter Bear (2024-06 – 2025-07)

Led end-to-end operations for a high-volume, large-format fashion retail store, managing a team of 10+.

• Analyzed daily, weekly, and monthly KPI performance to drive continuous improvement.
• Improved productivity and visual merchandising standards through structured weekly performance reviews.
• Increased CRM engagement by 30% and improved customer retention by 30% through loyalty-driven initiatives.
• Improved ATV and UPT through structured sales coaching programs; achieved 110% of target during peak season.
• Reduced stock variance and shrinkage by 0.2% through tighter inventory controls.

Store Manager at Arvind Fashions Ltd (U.S. Polo Assn.) (2021-11 – 2024-05)

Managed a high-volume store generating ₹84 lakh in monthly revenue (₹10.08 Cr+ annualized), leading a team of 20+.

• Delivered 22% YoY sales growth and improved conversion rate by 18% through coaching and customer service excellence.
• Drove omnichannel performance: ₹8L+ in monthly online/app sales and ₹4.5L+ in monthly fast-moving product sales.
• Owned KPI performance across conversion, ATV, UPT, sales per sq. ft., and customer satisfaction.

Store Manager at BMA International — Redtag (2018-07 – 2021-08)

Led end-to-end operations for a high-volume, large-format fashion retail store.

• Managed, mentored, and motivated a retail team of 35+ to achieve sales and profitability targets.
• Directed visual merchandising execution aligned with brand and international retail standards to maximize sales.
• Managed inventory planning, stock accuracy, shrinkage control, and replenishment processes.
• Resolved customer escalations proactively, preserving brand reputation in a cross-cultural retail environment.

Store Manager at Aditya Birla Fashion & Lifestyle (2017-04 – 2018-06)

Department Manager at Manuel Hypermarket (2015-04 – 2017-02)

Assistant Store Manager at Aditya Birla Fashion & Lifestyle (2012-07 – 2015-02)

Fashion Consultant at Aditya Birla Fashion & Lifestyle (2008-07 – 2012-06)

Bachelor of Business Administration in BBA

Advanced Diploma in Digital Marketing

Diploma in Retail Management