Zeeshan Ahmad

Dynamic and results-driven Operations Team Leader with hands-on expertise in last-mile delivery operations, rider workforce management, and ground logistics. Proven track record at Grab A Grub Services Ltd. in leading delivery fleet operations, streamlining rider onboarding and deployment, ensuring high attendance compliance, and optimizing shift planning to consistently meet strict delivery SLAs and operational targets.

Team Leader – Operations Field - Grab A Grub Services Ltd. - Delhi, India

(2026-05 - 2026-08)

• Ground & Last-Mile Operations: Directed daily ground logistics and delivery operations, maintaining optimal route efficiency and meeting turnaround time (TAT) targets.
• Workforce Supervision & Deployment: Managed and allocated daily rider shifts, monitoring real-time active rider counts and balancing workload during peak delivery windows.
• Rider Onboarding & Training: Spearheaded delivery partner hiring, documentation verification, standard operating procedure (SOP) training, and safety compliance briefings.
• Performance & Attendance Monitoring: Monitored daily rider logins, live tracking, order completion rates, attendance records, and reduced unnotified rider absenteeism.
• Hub & Ground Coordination: Partnered with store managers and hub dispatch teams to eliminate bottlenecks, resolve on-ground delivery exceptions, and escalate technical issues promptly.
• Reporting & Management Updates: Compiled and presented comprehensive daily operational reports (MIS), rider productivity metrics, and target fulfillment summaries to senior management.

Secondary School Certificate