Zubin Jha
Automobile Engineering graduate with 5 years of professional experience
About
Automobile Engineering graduate with 5 years of professional experience assisting and solving complex issues. Proven BPO customer support skills, resolving customer issues. Along with certain experience as a Mechanical Maintenance Engineer in mechanical field.
Experience
Mechanical Maintenance Engineer - MAPEXPRESS STRATEGY PVT LTD - Bangalore
(2024-01 - 2025-12)
- Performing preventive and corrective maintenance of machinery and equipment
- Diagnosing mechanical faults and ensuring timely repairs
- Monitoring equipment performance and minimizing downtime
- Coordinating with production and technical teams for smooth operations
- Maintaining maintenance records and ensuring compliance with safety standards
- Co-ordinating with customers for smooth delivery of the products to the destination
Customer Support Executive - Hexaware Technologies-Nagpur, Mihan - Nagpur
(2023-05 - 2023-12)
Amazon North American process
- Talking to north American customers via chat
- Using AC3 CRM software to communicate with customers
- Maintain professional etthique while taking to customers
- Helping customer for refund or replacement
- Helping customers to provide tracking details of the product
- Acknowledging and resolving customers complains
- Communicating with team members via chim software
- Taking help from Lead team in case of critical situation
- Transferring the chat related to other department queries
Sr. Operations Executive - Startek-Bangalore, WFH - Work from home
(2022-06 - 2022-11)
Flipkart process
- Responsible for meeting with the clients to discuss performance, areas of opportunity, successes and actions
- Oversee and manage performance goals in order to make necessary process adjustments and ensure that policies, procedures and standards are followed
- Calling Customers and talking about the warranty related issues and co-ordinating with the brand and seller to provide service
- Need to maintain the C-sat scores for better product performance
- Validating invoices generated
- Following up with respective teams for timely approval of invoices
- Partner Engagements
- Coordination with partners in case of contingency relating to delay in payouts
- Circulation of billing data with all partners on time in full
- Tracking invoice submission by partners as per defined TAT
Customer Service Representative - Altius - Nagpur
(2021-06 - 2022-02)
Dhani pharmacy process
- Maintaining a positive, empathy and professional attitude towards customer at all times
- Responding promptly to customer inquiry
- Acknowledging and resolving customer complains
- Processing orders, forms, applications and requests
- Communicating and coordinating with colleagues if necessary
- Ensure customer satisfaction and provide professional customer support
- Resolving all the query of customer related to product using CRM software
- Providing Chat Support to the Customer & solving product related query
Customer Service Representative - Gamma Process Hub India Ltd - Gurgaon, Haryana
(2018-03 - 2019-11)
Bata shoes process
- Maintaining a positive, empathy and professional attitude towards customer at all times
- Responding promptly to customer inquiry
- Acknowledging and resolving customer complains
- Processing orders, forms, applications and requests
- Communicating and coordinating with colleagues if necessary
- Ensure customer satisfaction and provide professional customer support
- Resolving all the query of customer related to Bata shoes using CRM software
Education
B. Tech - Automobile Engineering - Indian Institute of Industry Interaction Education and Research (IIIIER)
Diploma - Mechanical Engineering - Hindustan Electronic Academy (HEA)
