Dipti Malave

QA Engineer with 5+ years of overall professional experience, including 3.5+ years of specialized experience in Manual Testing, Automation Testing, and API Testing. Skilled in Functional, Regression, Smoke, Sanity, Integration, and UAT testing with hands-on expertise in Selenium Web Driver, Java, TestNG, Postman, REST Assured, MySQL, Jira, Git, and Jenkins. Strong knowledge of SDLC, STLC, Agile Scrum, Defect Life Cycle, and test automation frameworks.

Proven ability to ensure software quality through comprehensive testing, defect management, and effective collaboration with cross-functional teams.

QA Engineer - Merkle

(2021-07 - 2025-02)

• Worked on PEGA-based customer engagement and marketing automation applications for enterprise clients.
• Performed Functional, Regression, Smoke, Sanity, Integration, and UAT testing of PEGA workflows and customer journeys.
• Validated PEGA business rules, decision strategies, offer eligibility criteria, and customer segmentation logic.
• Tested PEGA case management processes and end-to-end workflow execution.
• Created, reviewed, and executed test cases based on business requirements and PEGA workflow specifications.
• Validated data flow between PEGA, ActionIQ, APIs, and external systems.
• Performed API testing using Postman to verify PEGA integrations and backend services.
• Conducted database validation using MySQL to ensure data consistency across applications.
• Identified, logged, tracked, and retested defects using Jira throughout the defect life cycle.
• Collaborated with Business Analysts, Developers, Product Owners, and PEGA team members to understand requirements and resolve issues.
• Participated in Agile Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
• Supported release validation and production smoke testing for PEGA-based applications.

Technical Support Executive - WhiteHat Jr

(2020-09 - 2021-04)

• Provided real-time technical support during live online learning sessions, resolving platform and connectivity issues.
• Diagnosed and troubleshot application, browser, audio, and video-related technical problems.
• Documented incidents and coordinated with technical teams to ensure timely issue resolution and user satisfaction.

Associate - Accenture

(2019-01 - 2019-08)

• Provided customer support through chat channels while consistently meeting SLA targets.
• Investigated and resolved customer-reported technical issues by analyzing system behaviour and application functionality.
• Documented, tracked, and escalated issues to appropriate teams, ensuring timely resolution and customer satisfaction.

PG-DAC - MET College Bandra (2020 - 2020)

B.E. - Electronics & Telecommunications (2018 - 2018)

Automation Testing Certification (2025-03 - 2025-08)