Athraa Ismael

Human Resources & Administration Professional with extensive experience in international organizations and regulated environments. Demonstrated expertise in HR operations, compliance, employee relations, and confidential case handling, with a strong background in coordination, reporting, and policy implementation. Proven ability to work closely with senior management, regional offices, and diverse stakeholders to ensure alignment with organizational standards, labor law, and donor requirements.

Highly organized, detail-oriented, and trusted to manage sensitive information while supporting operational efficiency and institutional objectives.

Human Resources Manager at Al-Raghad International Group (2025-12 – Present)

• Lead HR operations (recruitment, ER, payroll coordination, compliance) across business units
• Develop and implement HR policies, SOPs, and workforce planning aligned with Iraqi labor law
• Partner with senior management on disciplinary, performance, and organizational decisions
• Supervise HR team and site administrators to ensure consistent HR practices across locations
• Oversee HR reporting and documentation to support governance and audit readiness
• Strengthened HR governance and operational consistency across business units by standardizing policies, reporting practices, and HR procedures

Assistant Manager – Human Resources at Commercial Islamic Bank of Iraq (2025-07 – 2025-10)

• Supported HR operations in a regulated banking environment (recruitment, records, payroll coordination)
• Ensured compliance with labor law, internal HR policies, and banking requirements
• Coordinated onboarding, contracts, and HR reporting in line with corporate standards
• Served as HR focal point with regional management in Bahrain for approvals, policy alignment, and reporting

Human Resources Officer at Norwegian People's Aid (NPA) (2019-06 – 2025-06)

• Led end-to-end HR operations across multiple projects and locations, ensuring compliance with SOPs, donor requirements, and Iraqi labor law
• Managed full recruitment cycles in coordination with hiring managers to ensure timely and compliant staffing
• Administered employee contracts, payroll coordination, social security, and benefits with high accuracy and confidentiality
• Oversaw onboarding for national and international staff, ensuring complete documentation and policy orientation
• Advised management on employee relations, disciplinary matters, workforce planning, and HR risk mitigation
• Coordinated with Finance on payroll validation, budgeting inputs, and HR reporting to support audit readiness
• Ensured HR compliance across field locations and maintained secure HR records in line with data protection standards
• Strengthened workforce stability, compliance assurance, and audit readiness by enhancing HR processes, documentation, and coordination mechanisms

Human Resources Assistant at Norwegian People's Aid (NPA) (2018-03 – 2019-06)

• Supported implementation of HR policies and ensured compliance with Iraqi labor law and organizational guidelines
• Assisted end-to-end recruitment including job descriptions, advertising, screening, interviews, and contract preparation
• Maintained HR databases, employee records, contracts, and social security documentation
• Coordinated official correspondence with government entities and external organizations
• Prepared and monitored timesheets, training records, and performance documentation
• Managed HR filing systems and ensured secure record keeping
• Coordinated travel, logistics, and visa processes for local and expatriate staff
• Provided administrative support across HR operations, including payroll coordination and office support

Manager Assistant at Middle East Bank (2017-03 – 2018-03)

• Supported business planning and execution to improve operational efficiency and service delivery
• Monitored work schedules and objectives to ensure alignment with organizational priorities
• Analyzed financial and operational data to support informed decision-making
• Ensured compliance with company policies, banking regulations, and operational procedures
• Managed documentation, records, and official correspondence
• Acted as a liaison between management, staff, and clients to ensure effective communication and service quality
• Provided administrative and operational support across banking and customer service functions

Administration Assistant at United Company for Fairs and Conferences (2016-11 – 2017-03)

• Supported planning and execution of business strategies to improve operational efficiency
• Managed daily administrative operations and supervised staff performance
• Monitored budgets, operating costs, and resource utilization
• Acted as a primary contact for clients, ensuring effective service delivery
• Analyzed operational reports to support management decision-making
• Supported recruitment and staff training in line with company policies

Call Center Agent at KOREK TELECOM (2013-12 – 2016-09)

• Administrative support, customer service, documentation, and office coordination roles across telecommunications and private sector organizations

Administration Assistant at Al-Marmoka International Co (2012-01 – 2012-12)

• Managed office communications, correspondence, and document preparation
• Maintained organized filing systems and supervised daily office operations
• Coordinated meetings, schedules, and business travel arrangements
• Supervised junior staff and supported efficient workflow
• Provided administrative support across departments and assisted with social media activities

Bachelor of Science (B.Sc.) in Applied Sciences, Specialization: Applied Physics – University of Technology, Baghdad, Iraq (2009)