Ayman Issam

Operations and Supply Chain Professional with almost 10 years of experience managing logistics, procurement, transport, customs clearance, warehouse operations, and cross-functional coordination in complex operational environments. Proven ability to lead supply chain activities, optimize processes, manage vendor relationships, improve operational performance, and coordinate multi-stakeholder projects. Recognized for delivering measurable improvements in efficiency, cost control, and service delivery.

Open to international relocation & remote opportunities.

Transport & Customs Officer at MSF OCA (2021-08 – Present)

• Led end-to-end coordination of customs clearance and transportation activities, reducing processing times by 40% through streamlined documentation and stakeholder coordination.
• Liaised with customs authorities, airport officials, freight forwarders, and government departments; minimized cargo border delays by 35% and ensured 100% compliance with organizational and government regulations.
• Supported emergency and routine supply operations by coordinating shipment planning, documentation, and distribution activities across 5+ remote project locations.
• Monitored transportation performance, delivery schedules, and logistics costs; optimized transit routes to cut secondary freight costs by 13% while maintaining strict compliance with MSF supply chain procedures.
• Contributed to uninterrupted medical operations by successfully securing permissions and executing 100% of high-priority cross-border and domestic supply movements in complex, conflict-affected environments.

Supply Chain Supervisor at MSF OCG (2020-10 – 2021-04)

• Supervised procurement and supply chain activities during the critical COVID-19 emergency response, maintaining a 0% stockout rate for vital Personal Protective Equipment (PPE) and medical assets.
• Led rapid procurement processes including RFQs, supplier selection, purchase orders, contract follow-up, and goods receipt procedures, managing an active local supplier database in accordance with MSF standards.
• Coordinated and monitored supplier performance and contract compliance to achieve cost-effective and timely procurement.
• Coordinated and monitored supplier performance, market assessments, and contract compliance, achieving a 10% cost reduction on emergency procurement contracts through strategic negotiations.
• Managed inventory planning and stock monitoring, identifying and resolving bottleneck points to optimize warehouse space utilization by 18% during peak emergency operations.

Log Admin Assistant at Tearfund (2019-11 – 2020-07)

• Maintained supplier databases, contracts, and asset inventories, tracking over 150+ high-value organization assets.
• Oversaw legal registration, licenses, and renewals; successfully negotiated and finalized 100% of lease agreements and utility renewals on time by liaising effectively with landlords, legal advisors, and service providers.
• Supported HR operations by processing monthly salary data & benefits administration for local staff with 100% data accuracy.

Logistic Assistant at Handicap International (2019-02 – 2019-09)

• Reviewed and prepared workflows, equipment layouts, and space requirements, ensuring facility preparation met 100% of global organizational quality standards.
• Maintained timely utility, device, office furniture, and equipment payments, eliminating service disruptions through an automated billing tracker.
• Monitored fleet movement, driver assignments, optimizing fuel efficiency by 15% and maximizing vehicle distribution utility.
• Enforced standard safety and security policies with drivers, ensuring absolute compliance with KRG traffic law and resulting in zero fleet accidents during tenure.
• Drafted initial employment contracts, amendments, and IT equipment tracking protocols, processing documentation for incoming personnel within a 48-hour target window.

Log Admin Assistant at MDM (2017-10 – 2018-10)

• Coordinated closely with the NES Logistics department to ensure sufficient warehousing capacity prior to high-volume cross-border program activities, eliminating storage bottlenecks.
• Supported the preparation, monitoring, and tracking of operational and program budgets using specialized MDM software, flagging and rectifying a 5% budget variance error.
• Coordinated with the cross-border to secure timely travel, cargo, and security permissions for international visitors.
• Participated in weekly cash counts and assisted with shared cost allocations, ensuring 100% reconciliation between physical cash balances and financial ledgers.
• Maintained complete, highly confidential personnel files and HR documentation, ensuring strict adherence to data protection.

Logistician at UPP (2016-08 – 2017-03)

• Coordinated logistics operations, contributing to a 25% improvement in transportation planning and field team deployment.
• Supported procurement processes while ensuring 100% compliance with UPP procurement policies and internal procedures.
• Coordinated cross-border logistics operations, contributing to an estimated 95% on-time delivery of humanitarian supplies.
• Maintained inventory records with no discrepancy stock accuracy through regular verification and documentation.
• Improved coordination between project, administration, and field teams, reducing operational delays.
• Supported project implementation by ensuring timely availability of logistics resources, contributing to scheduled activity.
• Prepared logistics reports and operational updates that improved management visibility and decision-making.
• Strengthened supplier relationships, improving procurement responsiveness.
• Contributed to continuous improvement of logistics processes, enhancing overall operational efficiency.

Bachelor's degree in Information & Library Management – University of Mosul (2008)