Bilal Alrawi

Operations and Quality Assurance Specialist with 5+ years of experience in system quality validation, UI/UX verification, operational workflow optimization, and cross-team coordination across e-commerce and digital platforms. Experienced in identifying system gaps, validating complex user flows, and delivering structured technical reports that improve system reliability and user experience.

Operations & Quality Assurance Specialist at UMG Company (2022-10 – Present)

Led end-to-end QA across web and mobile platforms by validating Figma designs against live implementations.

• Led end-to-end QA across web and mobile platforms by validating Figma designs against live implementations.
• Executed manual exploratory testing across devices and breakpoints.
• Owned bug reporting process with detailed technical documentation for developers and designers.
• Coordinated between Design, Development, Operations, and Finance teams to ensure system reliability and business logic accuracy.
• Monitored system performance and identified optimization opportunities in user flows and operational processes.
• Prepared structured QA reports, visual comparisons, and documentation for internal stakeholders.
• Contributed to improving operational workflows and system quality standards.

Operations & Quality Assurance Specialist at Caffeine Company (2023-12 – Present)

Performed detailed QA validation for e-commerce store flows including cart behavior, checkout consistency, product states, and UI responsiveness.

• Performed detailed QA validation for e-commerce store flows including cart behavior, checkout consistency, product states, and UI responsiveness.
• Documented and reported design mismatches between Figma and live store with visual and technical evidence.
• Worked closely with developers to reproduce, analyze, and resolve system and UI issues.
• Contributed to operational planning and workflow improvements across store management and system stability.
• Produced actionable technical reports for management and development teams.

Field Monitor & Agronomist at UNDP Organization (2019-03 – 2019-06)

Worked on agricultural oasis projects under the Ministry of Agriculture through a UNDP-contracted program.

• Worked on agricultural oasis projects under the Ministry of Agriculture through a UNDP-contracted program.
• Supervised and coordinated field teams of more than 20 workers.
• Supported project implementation.
• Prepared field and progress reports to ensure proper execution of agricultural activities.

Field Monitor & Agronomist at UNDP Organization (2021-03 – 2021-06)

Worked on agricultural oasis projects under the Ministry of Agriculture through a UNDP-contracted program.

• Worked on agricultural oasis projects under the Ministry of Agriculture through a UNDP-contracted program.
• Supervised and coordinated field teams of more than 20 workers.
• Supported project implementation.
• Prepared field and progress reports to ensure proper execution of agricultural activities.

Bachelor's Degree in Agricultural Engineering, Department of Food Sciences – Anbar University (2017 – 2018)