Fatima Mohammed

Follow-up specialist experienced in delivery operations and client relations, with a background in sales. Focused on improving performance and supporting business development.

Online sales (2022-02 – 2023-06)

• Handled customer inquiries, built strong client relationships, and contributed to increasing sales and expanding customer reach.

MTA (Teacher Assistant) at Abwaab (2025-01 – 2025-11)

• Assisted students in understanding scientific subjects.
• Supported students in organizing their academic tasks.
• Provided guidance to improve students' performance.

Operational Follow-up Agent at Ameena (2025-11 – 2026-02)

• Monitored and followed up orders from shipping to delivery
• Resolved order-related issues efficiently

Team leader at Ameena (2026-02 – 2026-04)

• Follow-up, Oversee the end-to-end delivery lifecycle by coordinating with shipping partners to resolve urgent order discrepancies, ensuring merchant satisfaction through proactive problem-solving.
• Led the tracking team and supervised daily operations.
• Coordinated with delivery companies to ensure smooth workflow