Haider Rada

Software Engineering graduate with a Minor in Business Administration and strong experience in team coordination, administration, client communication and managing relationships between employees, clients and companies. Experienced in coordinating daily operations, managing staff, handling sensitive client matters, organising projects and communicating professionally with different stakeholders.

Native

English speaker, fluent in Arabic with strong written and verbal communication skills developed through working with businesses, universities, institutions and other stakeholders. Strong researcher with an academic background in research and analysis, including achieving an A in ENG203, Research in the University at the American University of Iraq, Sulaimani. Brings a professional, organised and people focused approach with an interest in supporting effective communication and administration within a professional legal environment.

360 Virtual Reality Tour Producer & Project Lead at iLens (2022-01 – Present)

• Managed the day to day operations of a B2B service business, coordinating employees, clients, suppliers and external stakeholders.
• Recruited, trained and managed field staff assigning responsibilities and coordinating work schedules to ensure projects were completed efficiently and professionally.
• Served as the primary point of contact between clients, employees, technical teams and external partners ensuring clear communication and timely resolution of issues.
• Managed client relationships from initial communication and meetings through project delivery, invoicing, follow ups and after sales support.
• Coordinated multiple projects and priorities simultaneously while maintaining professional communication with companies and institutional clients.
• Handled commercial documentation, invoices, pricing, negotiations and supplier coordination.
• Managed client escalations and sensitive operational matters while maintaining professionalism and confidentiality.
• Worked directly with universities, hospitality businesses, real estate companies and other organisations across Iraq.

LMS Implementation Project Lead & Operations Manager at Gibbon (2025-01 – 2026-01)

• Coordinated with university management, academic departments, administrators, lecturers, students and other stakeholders during LMS implementation projects.
• Acted as the main communication link between stakeholders and technical teams ensuring requirements and issues were clearly communicated and followed through to resolution.
• Conducted meetings, training demonstrations for institutional clients.
• Managed multiple stakeholders throughout implementation projects and maintained clear communication between departments.
• Identified client requirements and operational problems, researched appropriate solutions and communicated recommendations to decision makers.
• Worked with senior management and institutional decision makers in professional and formal environments.

Sales & Operations Coordinator at Areed (2021-01 – 2022-12)

• Communicated directly with Iraqi businesses and decision-makers to introduce and implement digital solutions.
• Managed customer enquiries, follow ups and operational issues while maintaining professional business relationships.
• Explained technical and commercial information clearly to non technical business owners and employees.
• Maintained organised customer information and followed up on leads, meetings and ongoing requirements.

Bachelor's Degree in Software Engineering – American University of Sulaimani

Minor in Business Administration – American University of Sulaimani