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waiter at Crystal Night club - Pix Resto Pub (2007-02 – 2008-12)

Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
Developed a system that streamlined order-taking, resulting increase in table turns
Created an efficient system for tracking customer orders, resulting in reduction in errors waiter at Crystal Night club - Pix Resto Pub (2008-10 – 2009-09)

Floor Team Leader at Riviera Hotel (Island) (2009-11 – 2010-09)

Improved team morale and motivation through positive reinforcement and team-building activities
Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance

Floor Manager, Restaurant Manager at Roadster Diner (2010-10 – 2018-05)

Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
Proficiently used restaurant POS systems to accurately process orders and payments
Monitoring service flow during rush hours and checking customers satisfaction
Monitoring waste at kitchen and bar to decrease the wastage at the branch
Cash and petty cash handling during the business month
Checking the end of the month inventory

Operation manager at Darza Online Shop (2018-06 – 2019-09)

Resolved customer complaints and disputes in a timely manner, resulting decrease in customer dissatisfaction
Developed and implemented a KPI monitoring system that improved project performance
Negotiated favorable contracts with vendors that resulted in cost savings
Created a budgeting system that improved financial forecasting accuracy
Developed and trained a team of 9 employees that increased productivity

Floor Manager at B2b (2019-10 – 2020-12)

Developed and implemented operational policies and procedures to ensure safety and adherence to company standards
Collaborated with other departments to ensure efficient workflow and customer satisfaction
Monitored store operations to ensure compliance with safety, health and security regulations
Developed and implemented a reward and recognition program that improved employee morale and motivation

Floor Manager at Black tap (2021-01 – 2021-10)

Developed and implemented operational policies and procedures to ensure safety and adherence to company standards
Collaborated with other departments to ensure efficient workflow and customer satisfaction
Monitored store operations to ensure compliance with safety, health and security regulations

Floor Manager at Mars Roof top (2021-11 – 2022-06)

Developed and implemented a customer service training program that improved customer satisfaction
Managed a team of 7 employees and successfully completed multiple high-profile projects on time and within budget
Reduced costs by streamlining processes and identifying areas of improvement
Developed a comprehensive employee engagement program that increased employee satisfaction

Restaurant Manager at Oak Resto Pub (2022-07 – 2023-12)

Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
Proficiently used restaurant POS systems to accurately process orders and payments
Monitoring service flow during rush hours and checking customers satisfaction
Monitoring waste at kitchen and bar to decrease the wastage at the branch
Cash and petty cash handling during the business month
Checking the end of the month inventory
Creating marketing calendar for 6 months to prepare events and special nights to improve income

F&B Manager at Blue Moon Hotel (2024-02 – 2024-11)

Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
Proficiently used restaurant POS systems to accurately process orders and payments
Monitoring service flow during rush hours and checking customers satisfaction
Monitoring waste at kitchen and bar to decrease the wastage at the branch
Checking the end of the month inventory
Creating marketing calendar for 6 months to prepare events and special nights to improve income

Event Coordinator at iConz (2025-01-25 – Present)

Managing the event following up with the customer
Maintained a neat and organized production flow to ensure products were produced with the same quality the customer asked
following up with the promotional campaigns

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