Zhwan Raouf

Administration and operations professional with 6+ years of experience across higher education and human resources. Experienced in office management, HR administration, project and event coordination, procurement, budgeting, records management, and cross-departmental operations. Strong ability to coordinate multiple priorities, support staff and students, manage administrative processes, and maintain accurate documentation in fast-paced environments.

Holds a BSc in Business Administration with a minor in Information Technology.

Office Manager - College of Dentistry at American University of Iraq, Sulaimani (2025-02 – Present)

• Coordinate academic and administrative operations to ensure smooth departmental workflow and compliance with university policies.
• Support HR processes for new faculty, including documentation review, onboarding coordination, and submission of hiring requirements.
• Supervise lab assistants and oversee lab operations to ensure operational readiness and safety compliance.
• Prepare procurement requests and assist in budget planning, ensuring proper documentation and cost tracking.
• Organize exam schedules, advising sessions, and classroom allocations while maintaining accurate administrative records.
• Coordinate facilities management, space allocation, and event logistics for faculty and students.
• Contributed to the planning and establishment of an on-campus clinic by coordinating staffing, logistics, and operational requirements.
• Active member of the AUIS Well-being Team (HR initiative), supporting employee engagement programs and internal activities to enhance staff morale and organizational culture.

HR Record Administrator - HR Department at American University of Iraq, Sulaimani (2022-04 – 2025-02)

• Maintained and controlled comprehensive employee records and HR documentation, ensuring high data accuracy, audit readiness, and compliance with internal policies and regulatory standards.
• Prepared official HR letters and documentation related to hiring, promotions, transfers, and employee status changes.
• Supported payroll processing by managing accurate attendance and leave data, reducing discrepancies and ensuring timely reporting to finance.
• Coordinated with the immigration specialist regarding expatriate employees' work visas and residency documentation.
• Assisted in reviewing and updating job descriptions, HR policies, and the Employee Manual to align with organizational objectives.
• Compiled and analyzed HR metrics and workforce data to support departmental reporting, headcount tracking, and strategic workforce planning decisions.

IELTS Invigilator at SPU/British Council (2021-11 – Present)

• Conduct examinations in strict compliance with British Council regulations, ensuring integrity and procedural accuracy.
• Maintain security of confidential examination materials.
• Support test-day logistics and candidate coordination to ensure smooth operations.

HR & Admin Officer at EarlyFuture Company (2020-06 – 2021-12)

• Coordinated recruitment, onboarding, payroll processing, and employee relations activities, ensuring smooth employee lifecycle management and policy compliance.
• Maintained employee records and ensured documentation compliance.
• Supported performance appraisal processes and career development tracking.
• Facilitated internal communication between departments to enhance operational efficiency.
• Assisted in updating organizational structure and job descriptions.

Writer and Editor (Freelancer) at Self-employed (2019-11 – 2020-06)

• Prepared and edited professional documents, reports, and business correspondence for clients across industries.
• Ensured clarity, accuracy, and high-quality written communication aligned with client objectives.

English Teacher at Alpha Institute Iraq (2019-06 – 2019-09)

• Developed structured lesson plans and monitored student progress through performance assessments.
• Strengthened communication and presentation skills through interactive teaching methods.

Marketing Intern at HAMA Advertising (2018-03 – 2018-05)

• Assisted with market research, data entry, and campaign reporting.

Translator, Editor, Publisher at Deskird Website (2016-05 – 2016-09)

• Translated and edited online content while ensuring accuracy and consistency prior to publication.

Bachelor of Science in Business Administration (Minor in Information Technology) – American University of Iraq, Sulaimani (2019-05)