Alonso Dávila

Technical Support Specialist with international experience in B2B customer environments within renewable energy and e-commerce sectors. Specialized in photovoltaic inverter support, advanced troubleshooting, firmware/software updates and CRM systems. Strong focus on problem-solving and improving customer experience in technical and fast-paced environments.

Multilingual Technical Customer Specialist at INGO (2025-02 – Present)

Hybrid role providing technical support in Italian, English, Spanish and Portuguese to customers and installers of photovoltaic systems. Specialized in L2 troubleshooting of inverter and energy storage systems.

• Manage technical tickets and customer requests through CRM systems (Zendesk, Salesforce, Zucchetti, Xcally) and coordinate with technical teams
• Provide L1 technical support in Italian, English, Spanish and Portuguese to customers and installers of photovoltaic systems (GoodWe, Canadian Solar)
• Perform L2 troubleshooting on inverter and energy storage systems (EP Cube), including diagnostics, log analysis and performance evaluation
• Diagnose and resolve technical issues, including firmware and software updates on ARM/DSP architectures
• Analyze inverter performance data (curves, logs, system metrics) to identify faults and anomalies
• Support commissioning processes and resolve installation-related issues according to technical specifications
• Verify grid parameters and system configurations (voltage, string setup, operational limits)
• Apply CEI 0-21 standards to ensure compliance and correct system operation
• Contribute to process improvement by identifying recurring issues and optimizing technical support workflows
• Test and improve AI-based customer support systems (voice bot)
• Advanced technical training in EP Cube energy storage systems and grid compliance (ongoing)

Operations Analyst at DriiveMe (2023-06 – 2024-06)

Operations management role focused on partner selection, driver training, problem prevention and customer loyalty.

• Search and selection of partners
• Driver training and tracking
• Management and prevention of possible problems
• Customer loyalty to the services offered
• Tracking and information to the Area Manager of the weekly results
• Use of the internal management site and CRM

International Sales & Logistics Trainee (with JAM scholarship) at ATML S.L (2022-02 – 2022-08)

Internship in import and export operations with focus on logistics and customs management.

• Management of import/export operations through S4 management software
• Tracking shipments in blockchain with Usyncro
• Preparation of customs documents (EUR-1), veterinary and physical customs withdrawals
• Support for international logistics and customs activities

Technical Diploma in Administration Finance and Marketing – ITC Germano Sommeiller

Professional operator certificate in Sales Advisor – Euroqualita soc coop

Piedmont Region Scholarship in Job Abroad Mobility (JAM) mobility program – ENGIM Piemonte (2022-01 – 2022-12)