Andreja Gosek
Hospitality specialist
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Info
Experienced professional with a robust background in front office management, spa operations, and executive board oversight. Demonstrated expertise in orchestrating seamless customer experiences and ensuring operational excellence across diverse service environments. Skilled in managing intricate travel arrangements and delivering personalized service tailored to exceed expectations.
Proven track record of efficiently resolving customer inquiries, surpassing performance targets, and maximizing revenue streams.
Recognized for exceptional problem-solving abilities and unwavering commitment to service excellence. Proficient in leading high-performing teams through strategic planning,
comprehensive training, and performance optimization.
Instrumental in implementing innovative guest service initiatives while upholding impeccable standards of professionalism.
Esperienza
Customer Service Excellence
● Staff Training & Development
● Sales & Revenue Growth
● Conflict Resolution & Complaint Handling
● Strategic Planning & Innovation
● CRM Systems Deployment
● Front Desk Operations
● Cross-functional Collaboration
● Travel Arrangement
Formazione
Bachelor's degree
University of Maribor
Tourism; cooperation and development
