Ben Gallagher

London-born English teacher delivering dynamic lessons to students aged 6–14 in Italian schools. Combines a Business & Operations Management background with international leadership experience to create structured, confidence-building classrooms. Passionate about authentic language acquisition and critical thinking.

Primary & Middle School English Teacher - Metodo Accordo - Offanengo, Italy

(2025-01)

• Deliver engaging, communicative English lessons to primary and middle school students across mixed-ability groups
• Design interactive games and activities that build vocabulary, pronunciation, listening, and speaking skills
• Adapt lesson plans to individual learning needs, fostering confidence in shy and lower-level students

Duty Manager - YHA London Central - London, UK

(2025-05 - 2025-09)

• Supervised daily operations and front-line team performance at a high-footfall central London hostel
• Trained and mentored staff, raising service consistency and team accountability
• Resolved guest conflicts and escalated concerns, maintaining high satisfaction standards

General Manager - Southern Cross Backpackers - Queensland, Australia

(2018-08 - 2019-01)

• Led daily operations and managed multicultural teams across a busy international backpacker property
• Organised guest events and cultural programmes, driving engagement and positive reviews
• Oversaw scheduling, staff performance, and supplier coordination to ensure smooth operations

Senior Business Manager - Topnotch Health Clubs / Fitness4Less - London, UK

(2010-01 - 2014-08)

• Progressed through multiple leadership roles, managing cross-functional teams and driving operational efficiency across fitness club sites

Delivery Driver - Amazon - Cornwall, UK

(2024-09 - 2024-11)

• Completed high-volume parcel delivery routes for Amazon, maintaining accuracy and time management under pressure

Forklift Operative - Roche Freight Logistics - Swansea, UK

(2024-01 - 2024-11)

• Operated forklifts within a freight logistics environment, ensuring safe and efficient warehouse operations

Warehouse Employee - H&M Distribution - Nieuwegein, Netherlands

(2019-08 - 2019-10)

• Supported distribution operations at H&M, handling stock processing and warehouse logistics

Retail Assistant & warehouse coordinator - B&M Bargains - Carmarthen, UK

(2016-09 - 2017-05)

• Combined customer-facing retail duties with warehouse coordination, managing stock flow and replenishment

Bar Supervisor - VMS Live - Carmarthen, UK

(2015-09 - 2017-01)

• Supervised bar operations at large-scale live events, leading a team and ensuring efficient, compliant service

Events & Marketing Coordinator - SwanseaBID - Swansea, UK

(2015-09 - 2016-06)

• Coordinated events and marketing campaigns for a city-centre Business Improvement District

Retail Assistant - (Flying) Tiger - Carmarthen, UK

(2014-10 - 2015-06)

• Delivered customer service and supported store operations in a fast-paced retail environment

MSc - Operations Management & Logistics - Barcelona Executive Business School

BA (Hons) - Business & Finance Management - University of Wales Trinity Saint David