Daniel Loya

Computer Science graduate with paid Tier 1 and Tier 2 help desk experience supporting students across Hartnell College and CSU Monterey Bay. Experienced troubleshooting hardware, software, account, connectivity, operating system, and development-tool issues, with additional hands-on IT and full-stack website support for Come Alive Church. Google IT Support and Google Cybersecurity certified.

Tier 2 Help Desk Technician at CSin3 Program, CSU Monterey Bay (2025-01 – 2026-05)

• Promoted to Tier 2 after demonstrating strong troubleshooting and technical support skills; resolved more advanced hardware, software, account, connectivity, and system issues for CSin3 students.
• Supported Windows and macOS systems and helped students troubleshoot development environments, command line tools, Git, GitHub, IDEs, software installation, and configuration issues.
• Investigated issues step by step, communicated solutions clearly, and escalated problems when additional access or support was required.

Help Desk Technician at CSin3 Program, Hartnell College (2023-08 – 2024-12)

• Provided front line technical support to CSin3 students, resolving computer, software, login, device, WiFi, browser, peripheral, and general connectivity issues.
• Assisted with computer setup, application installation and configuration, and technical questions so students could return to coursework with minimal downtime.

Volunteer IT Support & Web Developer at Come Alive Church (2023 – Present)

• Provide ongoing IT support for hardware, software, devices, connectivity, setup, updates, and routine technical maintenance.
• Designed, built, and maintain the church website across front end and back end functionality, including testing, troubleshooting, bug fixes, and content updates.

B.S. in Computer Science - Software Engineering – California State University, Monterey Bay (2026-05)

A.S. in Computer Science – Hartnell Community College (2024-12)