Fabian Kesel

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. I have a strong history of surpassing customer expectations.

Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues.

Customer service operative - ABM AVATION MANCHESTER AIRPORT - Manchester, Greater Manchester

(2022-01 - 2023-02)

• Compiled travel information and schedules into clear itineraries and document packages for travellers.
• Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.
• Maintained excellent team relationships by going the extra mile to assist care needs where required.
• Helped clients with mobility needs, such as pushing wheelchairs, walking support and lifting.
• Promptly reacted to emergency situations, dealing with them appropriately, efficiently and smoothly.
• Helped clients with various care needs, including lifting, mobility and other tasks as needed.

Shop Assistant - SAVERS WALKDEN - Manchester, Greater Manchester

(2020-03 - 2021-11)

• Created attractive displays for merchandise to enhance sales.
• Assisted customers with wide selection of products and services.
• Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
• Delivered on store targets with strong sales and customer service skills.
• Rotated stock on shelves, reducing stock waste and minimising store losses.

Call Handler - INSURANCE BUPA COMPANY - Manc, Greater Manchester

(2018-12 - 2020-03)

• Quickly resolved customer queries and complaints, improving service reliability and efficiency.
• Answered calls promptly and calmly, providing empathetic, professional service throughout.
• Responded to non-emergency calls to offer information on products and prices, providing stellar customer service.

Customer Service Representative - LOWRY HOTEL - Manchester, Greater Manchester

(2017-06 - 2018-12)

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Welcomed guests and clients in friendly, positive manner.
• Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

MANAGER - TESCO

(2018-15 - 2024-01)

• Welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.
• Talk to your colleagues, share knowledge, experiences and best practice.
• Warm and welcoming with customers and colleagues, putting people at the heart of everything you do.
• Take time to see, hear and recognise others, building strong relationships.
• Act quickly making decisions based on what is right for the customer and colleagues.
• Thrive on change and take people with you to deliver it.
• Have energy and drive to deliver beyond expectations.
• Know how to be at your best.
• Keep your eyes open looking for opportunities to improve my department and store.
• Share ideas and encourage your colleagues to do the same.