Libin Varghese
IT Support Technician
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Info
Seasoned Technical Support Specialist, can provide technical assistance, hardware/software installation, and troubleshooting for computer systems, with 10+ years of experience in resolving complex IT issues and optimising system performance. acting as a crucial first line of defence for organisational efficiency. I can handle user requests, maintain networks, set up devices and monitoring, and ensure cybersecurity, typically holding CompTIA certifications.
Esperienza
IT SUPPORT TECHNICIAN - AL FAW IDEAL PROJECTS - MUSCAT, OMAN
(2017-01 - 2022-06)
- System Administration Expertise
- Skilled in maintaining servers, managing backups, and ensuring system availability and performance.
- Proficient in configuring and maintaining routers, switches, and firewalls to secure and optimize networks.
- Problem-Solving
- Adept at diagnosing and resolving IT issues promptly to minimize disruptions.
- Experienced in working with cross-functional teams to implement technology upgrades and provide training to non-technical staff.
- Supported and maintained the Company’s IT systems including desktop and laptop provision.
- Updates the register of IT assets and contributed to audits of IT licensing arrangements.
- Coordinated IT equipment bookings and maintained equipment in a suitable condition for loan.
- Advised staff and Members on their use of standard IT applications.
- Monitored system alerts and reports on servers and reported problems to the concerned IT Team Leader.
- Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.
- Planning and undertaking scheduled maintenance upgrades.
- Talking to clients and computer users to determine the nature of problems.
- Responding to breakdowns. Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Supervising junior engineering and technical staff.
- Obtaining replacement or specialist components, fixtures or fittings.
- Supported the various systems and software packages currently in use.
- Maintained all hardware, software, applications and interfaces.
- Contributed to the proper installation, maintenance and disposal of desktop computers and printers.
- Installing and servicing of CCTV
IT SUPPORT TECHNICIAN - RELIGA LTD. - ST. JULIANS, MALTA
(2024-09 - 2024-11)
- Monitored system alerts and reports on servers and reported problems to the concerned IT Team Leader.
- Supported and maintained the Company’s IT systems
- Updates the register of IT assets
- Planning and undertaking scheduled maintenance upgrades.
- Responding to breakdowns. Investigating, diagnosing and solving computer software and hardware faults.
Formazione
CERTIFICATE - COMPUTER HARDWARE TECHNICIAN - National Institute of Engineering, Ernakulam, South Kochi, 682016
MICROSOFT COMPTIA - Network and System Administration (A+, N+ & MCITP)
B. TECH - COMPUTER SCIENCE & ENGINEERING - P.M College of Engineering, Bommanahalli, old Madras Road, Bangalore (2010-05 - 2013-03)
HIGHER SECONDARY - S.C H.S.S, Ranni (2007 - 2009)
STATE LEVEL (SSLC) - Gurukulam H.S Edakkulam (2005 - 2005)
