Maria Francesca Bartolomeo

Professional with over twenty years of experience in direct customer-facing roles within dynamic, multicultural settings, including within the British Parliament (House of Lords). Skilled at handling customer requests and complaints promptly and courteously, working under pressure while maintaining high quality standards, and coordinating teams to ensure efficient service. Strong communication skills in both Italian and English.

Shift Leader - Tesco Compton Express - UK

(2023)

• Main point of contact for customers on requests, information and complaint handling
• Coordinated the team to ensure fast, efficient service
• Managed operating procedures and safety standards

Head Waitress - Restaurant Sat Bains with Rooms (2 Michelin stars) - UK

(2020 - 2020)

• Provided direct customer assistance, including during high-volume, high-pressure periods
• Handled special requests and real-time problem solving
• Trained staff on customer service standards

Assistant Restaurant Manager - Estate Grill Restaurant, Great Fosters Hotel - UK

(2019 - 2020)

• Independently handled customer complaints and requests in the Manager's absence
• Supervised customer-facing staff
• Monitored service quality and customer satisfaction

Head Waitress - Artichoke - UK

(2018 - 2019)

• Managed private events and personalised requests (4 to 20 guests)
• Resolved customer issues in the Restaurant Manager's absence

Chef de Rang - Forest Side Hotel - UK

(2017 - 2018)

• Assisted customers during breakfast, lunch and dinner service
• Supervised junior staff in customer service

Owner - "Punto e Pasta" Restaurant

(2013 - 2017)

• Managed the customer relationship and satisfaction directly
• Resolved complaints and issues with full decision-making responsibility
• Coordinated the customer-facing team

Chef de Rang - House of Lords – UK Parliament, Catering and Retail Service Department - UK

(2009 - 2013)

• Assisted Members of the House of Lords and VIP guests with high standards of courtesy and discretion
• Handled requests within a highly formal institutional setting

Chef de Rang - Hotel Santa Venere - Maratea

(2003 - 2008)

• Assisted customers during breakfast, lunch, dinner and bar service
• Organised events and managed requests for weddings and private functions

Commis de Rang - Grand Hotel Pianeta Maratea

(2000 - 2003)

• Supported customer service and assisted the Chef de Rang
• Applied safety and hygiene procedures

Diploma - Tourism Service Technician - Professional Hotel Service and Refreshment Institute (2004)

Level 3 - Wine & Spirit Education Trust - WSET – Wine & Spirit Education Trust (2019)