Markisha “Kisha” Spearman

Community-focused professional with a bachelor's degree in Kinesiology and experience in customer service, administrative support, data entry, record management, community engagement, and working with youth and families. Skilled in listening to individual needs, communicating information clearly, researching solutions, resolving concerns, and maintaining accurate records.

Background includes university and nursing-department administrative support, community-based programming, small-business management, and extensive public-facing customer communication. Organized, dependable, and comfortable learning new systems and navigating sensitive or time-sensitive situations professionally.

Administrative Office Assistant at University of North Alabama (2015-01 – 2016-12)

• Supported daily office operations through telephone communication, data entry, scheduling, filing, document preparation, mail handling, and general administrative support.
• Answered and routed incoming calls and communicated information clearly and professionally.
• Maintained organized records and completed detail-oriented administrative tasks using Microsoft Office.
• Balanced multiple requests and routine responsibilities while maintaining accuracy and organization.

Office Work Study – Nursing Department at Northwest-Shoals Community College (2013-01 – 2015-12)

• Provided administrative and clerical support within an academic nursing department.
• Answered and routed telephone calls and supported routine departmental communications.
• Maintained files and records, entered information, prepared documents, handled mail, and assisted with scheduling.
• Helped maintain accurate and organized departmental information while completing multiple day-to-day office responsibilities.

Fitness & Gymnastics Coach Intern at YMCA of the Shoals (2020-01 – 2020-05)

• Supported community-based fitness and gymnastics programming for participants in a public-facing environment.
• Provided instruction and encouragement while adapting communication to individual needs and abilities.
• Worked with participants in a supportive environment focused on health, activity, and personal development.

Founder & Manager at Jax and James LLC (2023-01 – Present)

• Manage customer communication and service for an e-commerce apparel and lifestyle business, responding to questions, concerns, order issues, and individual customer needs.
• Research solutions and coordinate with customers, vendors, and service providers to resolve order, product, shipping, and fulfillment concerns.
• Maintain accurate customer, order, product, and inventory information across digital systems.
• Manage multiple priorities and time-sensitive situations while providing clear, professional communication.
• Coordinate projects, records, deadlines, and ongoing business operations independently.

Designer & Manager at Busy Bees Smocks (2019-01 – 2025-12)

• Communicated with customers and families regarding products, orders, questions, and concerns.
• Helped resolve customer issues by gathering information, identifying appropriate next steps, and communicating solutions clearly.
• Coordinated projects and maintained organized information while managing multiple deadlines.
• Worked collaboratively with leadership and production teams to address customer and operational needs.

Bachelor of Kinesiology in Clinical Exercise Physiology – University of North Alabama (2020-12)

Associate of Arts with Honors in Liberal Arts – Northwest-Shoals Community College (2015-12)