Sharlon Gomez

IT Support, Systems Administration, and Network Support professional with experience supporting Windows environments, Active Directory, Microsoft 365, end-user computing, and network troubleshooting. Founder and Product Builder of LensKeep, a SaaS platform developed using AI-assisted workflows, demonstrating initiative, technical problem solving, process automation, and product leadership. Currently pursuing a B.S. in Cybersecurity and Information Assurance at Western Governors University.

CompTIA A+, ITIL 4 Foundation, and Google IT Support Professional certified with CompTIA Network+ and Security+ in progress.

Founder & Product Builder at LensKeep (2026-02 – Present)

• Founded and led development of a SaaS platform serving photographers, videographers, and creative professionals.
• Defined product requirements, user workflows, permissions architecture, subscription models, and customer-facing experiences.
• Leveraged AI-assisted development workflows to accelerate planning, prototyping, testing, troubleshooting, and implementation.
• Translated business requirements into scalable technology solutions while managing product strategy from concept through deployment.

Technology & Digital Operations Manager at Camana Photography (2025-02 – Present)

• Manage website administration, CRM platforms, business systems, and digital workflows supporting daily operations.
• Implemented AI-assisted solutions for marketing, workflow automation, customer engagement, and operational efficiency.
• Administer business applications, customer databases, and technology platforms supporting company growth.
• Improved business processes through automation, technology adoption, and data-driven decision making.

IT Support Specialist at Self-Employed (2013-01 – Present)

• Provided technical support for hardware, software, operating systems, printers, and network connectivity issues.
• Diagnosed and resolved Windows, internet, Wi-Fi, and device configuration problems for diverse clients.
• Assisted with TCP/IP connectivity, network setup, system administration tasks, and user education.
• Maintained documentation and delivered responsive customer service while managing multiple projects.

Logistics Training Specialist at Sidwell Air Freight / DHL (2021-11 – 2025-08)

• Trained and coached employees while maintaining operational documentation and process standards.
• Developed strong customer service, communication, and problem-solving skills in a fast-paced environment.

Technical Support Specialist at Amov International Teleservices (Claro) (2014-01 – 2017-12)

• Delivered remote technical support for internet, mobile, and telecommunications services.
• Diagnosed and resolved hardware, software, and network connectivity issues.
• Identified root causes and implemented solutions to minimize service interruptions and improve customer satisfaction.

Assistant System Administrator at Plásticos del Caribe (2009-01 – 2011-12)

• Installed, configured, and maintained computer hardware, software, and network systems.
• Administered user accounts, domain connectivity, and Microsoft Exchange services.
• Monitored network performance and provided desktop and network support for 90+ users.
• Maintained antivirus protection, updates, and security controls while resolving technical issues.

Bachelor of Science in Cybersecurity and Information Assurance – Western Governors University

Computer Systems Engineering Studies – Universidad Tecnológica de Santiago (UTESA)

Cisco CCNA Routing and Switching Coursework – Cisco Networking Academy

Cisco CCNP Coursework – Cisco Networking Academy