Muhammad Asad Ali

Experienced network services officer and systems engineer skilled in maintaining computer networks, including equipment installation in Data Centers, firewalls, routers, switches installation, structured cabling, and wired/wireless network design. Analyzes and troubleshoots complex systems issues and provides desktop support while adhering to company standards. Has a detailed understanding of application transport and network infrastructure protocols and collaborates well with other departments and innovative teams.

I desire professional growth.

Acting as client liaison for all Digital Technology-related requests from staff

Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities being the first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.

Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities

Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment

Helping with a range of office-based technology needs - installations, moves, changes, etc.

Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

Diagnosing and troubleshooting desktop system, printer and operating problems

Consulting and instructing users on hardware and software questions/issues

Collaborate with other IT Services Data Center and Network Infrastructure teams

Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

Documenting procedures, standards, best practices configurations, settings, installation sequences and back-out instructions

Self-starter that is able to collaborate actively with others in a cross-functional team

Proven attention to detail and high standards for quality

Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary

Skilled in documenting written troubleshooting steps and instructions

Business professional attire

I am a IT Support engineer having experience of more than 5 years in different domains. Currentl I am working as a freelancer for 3Layers Technologie and other IT consultanc firms. I am recently graduated from Sapienza University of Romw and moved to Milan for professional growth.