Abdullah Talal

IT Infrastructure & Systems Administrator with over 4 years of experience managing enterprise IT operations within a manufacturing environment as the sole IT administrator. Proven expertise in Windows Server, Active Directory, Microsoft 365, Hyper-V, Fortinet, VPN, Kaspersky Security Center, and enterprise backup solutions. Responsible for maintaining mission-critical infrastructure, securing business systems, supporting industrial production workstations, and delivering reliable IT services to office and remote users.

Experienced in infrastructure planning, vendor management, IT procurement, cybersecurity, business continuity, and optimizing technology to support daily operations with minimal downtime.

System Administrator at Joint for Manufacturing Marble & Granite (2022-11 – Present)

Serve as the sole IT Infrastructure Administrator, managing and maintaining the organization's entire IT infrastructure, ensuring high availability, cybersecurity, business continuity, and reliable IT operations across office, production, and remote environments.

• Administer and maintain the Windows Server environment, including Active Directory, DNS, DHCP, Group Policy, File Server administration, NTFS permissions, Organizational Units (OU), Security Groups, and domain management.
• Manage the Microsoft 365 environment, including user provisioning, license management, Exchange Online administration, Outlook support, Multi-Factor Authentication (MFA), account lifecycle management, and email security.
• Manage and maintain Fortinet Firewall, FortiClient VPN, and enterprise network infrastructure, ensuring secure connectivity, reliable remote access, and stable network operations across office and production environments.
• Administer Microsoft Hyper-V virtualization infrastructure, including virtual machine deployment, performance monitoring, resource optimization, and maintenance of business-critical virtual servers.
• Administer and maintain Kaspersky Security Center, including endpoint protection deployment, policy management, security monitoring, updates, and centralized antivirus administration across the organization.
• Design, maintain, and monitor enterprise backup, disaster recovery, and system imaging solutions using Synology NAS, Acronis, and Macrium Reflect, ensuring rapid restoration of business-critical servers and industrial production workstations.
• Support industrial production workstations and CNC machine computers by managing operating system deployment, system imaging, software installation and updates, troubleshooting, and rapid recovery to ensure uninterrupted manufacturing operations.
• Lead IT procurement activities by evaluating technical requirements, selecting hardware and software solutions, managing vendor relationships, overseeing IT asset lifecycle, and coordinating technology acquisitions to support business operations.
• Provide end-user support by deploying and configuring workstations, onboarding new employees, managing software deployment, resolving hardware and software issues, and maintaining reliable IT services for office and remote users.

Technical Support Engineer at Joint for Manufacturing Marble & Granite (2021-11 – 2022-10)

• Provided technical support for office staff, production departments, and remote users by resolving hardware, software, operating system, and network-related issues.
• Installed, configured, and maintained Windows operating systems, Microsoft Office applications, printers, and end-user devices, ensuring reliable daily operations across the organization.
• Supported Active Directory administration by creating user accounts, joining computers to the domain, managing shared folders, and assisting with user access and permissions.
• Installed, configured, and maintained IP CCTV systems, network printers, and end-user network devices, ensuring reliable connectivity and daily operational support.
• Provided technical support for industrial production workstations and CNC machine computers, including operating system installation, software deployment, troubleshooting, and system recovery.
• Delivered remote technical support, performed preventive maintenance, hardware upgrades, and software updates to improve system reliability and minimize user downtime.

Bachelor in Computer Engineering – Al-Balqa Applied University (2015 – 2020)