Ahmed Abushihada

Results-driven Operations & Business Analyst with a proven track record of transforming complex data into actionable business decisions. Delivered a 30% reduction in data processing time and a 25% increase in lead generation through Excel automation and process optimization. Skilled in Power BI, Looker Studio, and building practical tools — including a live utility bill calculator actively used by Jordanians.

Passionate about using data to improve operations and drive measurable business outcomes.

Project Program Coordinator at Authentecs (2025-10 – Present)

• Coordinated enrollment and follow-up for training programs, managing student pipelines and conversion tracking.
• Monitored attendance and generated weekly progress reports to support data-driven program improvements.
• Managed end-to-end certificate issuance process, ensuring 100% accurate record-keeping for graduates.

Fellow in Data Analysis at Correlation One (2024-10 – 2025-03)

• Applied SQL, Tableau, and Looker Studio across real-world case studies to uncover actionable business trends.
• Designed interactive dashboards and reports, strengthening data storytelling and visualization abilities.
• Led a team of 5 members to tackle data challenges, improving collective problem-solving outcomes.

Technical Operations Specialist at HyperGrowth (2023-02 – 2024-02)

• Optimized data processing time by 30% through the creation of advanced Excel macros.
• Designed and deployed high-converting landing pages, resulting in a 25% increase in lead generation.
• Produced monthly performance reports that improved client satisfaction by 15% through clear, actionable insights.

Customer Service Representative at Raya CX (2020-06 – 2023-01)

• Managed high-volume communications, handling 50+ calls and 100+ emails daily with personalized responses.
• Enhanced quality assurance standards for major e-commerce projects, leading to increased client satisfaction.
• Awarded "Top Quality Agent" twice for excellence in resolving complex customer concerns.

B.Sc. in Civil Engineering – University of Bahrain (2014 – 2021)